Canon 2000 manual Troubleshooting, Maintenance, Repair, BJ30 Self Test Print

Troubleshooting, Maintenance, Repair

The printer tried to print but colors are missing or they don't match.

The BJ ink cartridge may be out of ink. Perform a Nozzle test by powering the printer off; hold the power button down until it beeps 4 times. The Nozzle test will show which tanks are empty. If no ink is dispersed, perform several head cleanings. With the printer on, press and hold the resume button until the printer beeps twice (3 times for a deep print head cleaning). If no ink is dispersed, you may need to replace the ink tank.

My Canon printer needs some repair. Where can I get service?

You have two options:

•Find a Canon Authorized Service Facility near you using our web site.

•InstantExchange option

Find a Canon Authorized Service Facility

Use the following web site to choose your product, and then select Service Options to locate a Canon Authorized Service Facility near you.

http://consumer.usa.canon.com/techsupport/index.html

InstantExchange

Call (757) 413-2848 and follow the voice prompts to exchange a defective Canon product for a Canon factory refurbished product.

Monday-Friday: 8:00a.m. - midnight ET.

Sat.: Noon - 8:00p.m. EST.

Please refer to your product's warranty card for full details.

InstantExchange is subject to certain restrictions and limitations.

The InstantExchange option is available:

•only for certain printer, facsimile and multifunction models;

•only during the express limited warranty period for such products; and

•only in the continental United States, Alaska and Hawaii.

BJ30 Self Test Print

This printer has a self-test function that checks the operation of the printing system and the print quality. All characters are printed repeatedly. To start the ripple pattern test:

2000 Fire Door-Fan Manual updated 2002-05-28 Page 50 of 58