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Add New Hardware Wizard or New Hardware Found (Windows 2000) Wizard displays when the camera is connected to the computer with an interface cable.

Click [Cancel] to close the window. Temporarily disconnect the camera from the computer. Next, read Start by Checking This on the previous page and resolve the problem.

Images won’t download into a TWAIN-compliant program (Camera and computer connected via interface cable (Windows 2000, Windows 98 SE)).

Click the [Finish] button in the Camera Control Window to close it.

Cannot download images or shoot remotely. (For cameras connected to the computer via an interface cable: only cameras supporting Hi-Speed USB 2.0).

The problem may be resolved by lowering the transmission speed for data by following the procedures below.

Solution:

Hold the MENU button on the camera down and press the (Print/Share) button and FUNC./SET button simultaneously. In the displayed screen, select [B] and press the FUNC./SET button.

Camera not detected, Events dialog won’t display or images will not download to the computer (when camera is connected to the computer via an interface cable).

Cause 1:

There is a problem with one of the items in the Start by Checking This section (p. 78).

Solution:

Resolve the problem.

Cause 2:

The USB driver is not installed (Windows only).

Solution:

Install it with the procedures in Installing the Software and USB Driver (p. 10).

Cause 3:

The USB driver is not correctly installed (Windows only).

Solution:

Uninstall the driver (p. 75) before reinstalling it with the procedures in Installing the Software and USB Driver (p. 11).