Error Messages

No Image.

•Check whether there are images recorded on the memory card. Also check if there are images added to Favorites, saved for Reprint or in the Print History.

•Check whether readable image data is recorded on the memory card.

•The image file name (folder name) sometimes cannot be recognized if it contains double-byte characters (Japanese, Chinese or Korean). Change double-byte characters to single-byte alphanumeric characters.

•Use a personal computer to print data that has been edited or processed on a personal computer.

Hardware Error

•Check if there are other problems than cartridge problems.

•Turn the printer and camera power off, then turn on again. If the error message does not clear, contact a Canon Customer Support center for assistance.

Cartridge cover is open

•Close the cartridge cover. If the error message does not clear, turn the power off and on again.

This camera cannot print B/W

Insert memory card to print

Change• Black and white printing is not possible when a camera is connected (except when (PictBridge) is displayed on the LCD monitor of the camera). Insert a memory

card to print.

Creative artridge Inserted the cartridge

•Printing from a camera or a mobile phone using the gold or silver print supporting cartridge (Easy Photo Pack E-P20G/E-P20S) is not possible. Change the cartridge to a cartridge other than the gold or silver print supporting cartridge.

Cartridge has been changed

•The cartridge was changed for a cartridge of a different size after the print menu was displayed. Insert a cartridge of the same size or change the print settings.

Cartridge has been changed

Trim Settings Adjusted

•If the cartridge is changed after the trimming settings have been made, the printer automatically sets the trimming frame again to fit the paper size.

Troubleshooting 117