Canon ES30 98Troubleshooting

Error Messages

Unidentified Image

•You attempted to play back or print an image with corrupted data, an image recorded in a foreign camera or data type, or an image that has been edited on a computer. Select another image.

Cannot magnify!

•You attempted to magnify an image with corrupted data, an image recorded with another camera or data type, or an image that has been edited on a computer, or a movie. Select another image.

Too many marks.

• Too many images have been marked with print settings. Mark 998 or less images.

Cannot trim

•You attempted to trim an image smaller than 640 x 480 pixels, larger than 5616 x 3744 or an image with a width-to-height ratio narrower than 16:9. Select another image to trim.

Image not compatible

•You attempted to put a speech bubble in an image smaller than 320 x 240 pixels, larger than 5616 x 3744 or an image with a width-to-height-ratio narrower than 16:9. Select another image size that allows speech bubbles to be set.

Device Not Supported

•This displays when you attempt to connect an unsupported USB device, e.g. USB memory. Disconnect the USB device. If the message returns, turn the printer off and back on.

Device Not Supported (HUB)

•You attempted to connect an unsupported USB connector, e.g. a USB hub. Disconnect the USB hub.

Data Error

•If you are connecting via Bluetooth, try to establish the connection again. If the message keeps reappearing several times, Bluetooth incompatibility or corrupted data may be the problem. Select a different image.

98 Troubleshooting

Contents

ENGLISH Enjoy printing images with your SELPHY printer Creative Print (p. 39) Print with Gold or Silver Effects (pp. 41, 42) Print Settings (p. 53) Table of Contents About This Guide Getting Started Printing from Memory Cards Printing from a Camera Printing from a Mobile Phone (Wireless Printing) Appendix Troubleshooting Index Conventions Used in this Guide Getting Started Check the Package Contents Accessories (Sold Separately) Components Guide Page 12 Getting Started Page 14 Getting Started Page 16 Getting Started C Label Jump 10 Images Jump 50 Images Jump 100 Images Jump Selected Images Jump Selected date Page Preparing/Replacing/Storing the Easy Photo Pack Page Page Page 24 Getting Started Page Placing/Connecting the Printer Printing Precautions Printing from Memory Cards Compatible Memory Cards Insert a Memory Card Print Selected Images (Basic Print) 32 Printing from Memory Cards Page 34 Printing from Memory Cards Page Print All Images Print an Image Using Camera Specified Settings (DPOF Print) Selecting an Image during Auto Play for Printing (Auto Play) Creative Print 40 Printing from Memory Cards Page 42 Printing from Memory Cards Page 44 Printing from Memory Cards Page 46 Printing from Memory Cards Page 48 Printing from Memory Cards Faded Edges Soft Edges Soft Focus Star Lights Modern Bright 50 Printing from Memory Cards Page 52 Printing from Memory Cards Print Settings Item Description Settings Date File No Printing with Date, File No., Borders or Page Layout 1-up 2-up 4-up 8-up Fixed Size Off Brightness Contrast Sharpness Saturation Printing from a Camera Print Images When Connected with a Camera 60 Printing from a Camera Printing from a Mobile Phone (Wireless Printing) Printing via Bluetooth Page Printing from a Computer System Requirements 66 Printing from a Computer Install the Printer Driver and Software 68 Printing from a Computer Page Page Page 72 Printing from a Computer Introduction to the Supplied Programs 74 Printing from a Computer Page 76 Printing from a Computer Appendix Make Printer Settings Auto Rotate Auto Power Down Bluetooth Language Device name Security Passkey Deny Access Reset Page Cleaning, Storing and Carrying the Printer Page Safety Precautions Do not stick any part of your hand into the printer interior Do not use or store the equipment in the following types of places Do not allow metallic pins to touch or allow dirt to collect on the power plug Do not excessively pull or bend the power cord Do not open the cartridge cover during printing Handling Precautions Do not insert foreign objects into the print output receptacle To prevent malfunctions and damage caused by electromagnetic fields zTo prevent condensation Specifications USB Wireless Operating Temperatures Operating Humidity Power Source Troubleshooting You Think There is a Problem Printing from Cameras Printing from Computers Problems Exclusive to Windows Problems Exclusive to Macintosh Printing from Mobile Phones •Is the ink sheet or paper dirty •Is dirt lodged within the printer? (p. 82) •Are you using a Macintosh computer •Is the printer's power being turned on and off repeatedly without printing •Is the ink sheet being pulled •Has paper jammed inside the printer? Remove the jammed paper •Is the print output receptacle cover open 94Troubleshooting Error Messages •Check whether there are images recorded on the memory card •Check whether readable image data is recorded on the memory card The image file name (folder name) sometimes cannot be recognized if it contains •Check if there are other problems than cartridge problems card to print Page 98Troubleshooting Images smaller than 640 x 480 pixels, or images with a Numerics