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Canon HD Camcoder, HF G30 CHECK THIS FIRST, Power source, Other, Playback, Recording, Power supply, Troubleshooting, Cannot charge the battery pack

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Troubleshooting

Troubleshooting

If you have a problem with your camcorder, refer to this section. Sometimes what you think is a malfunction of the camcorder may have the simplest of solutions - please read the “CHECK THIS FIRST” box before going on to the more detailed problems and solutions. Consult your dealer or a Canon Service Center if the problem persists.

156

CHECK THIS FIRST

Power supply

•Is the battery charged? Is the compact power adapter correctly connected to the camcorder? (A20)

Recording

•Did you turn the camcorder on and correctly set it to mode? (A37) Is a memory card correctly inserted into the camcorder? (A35)

Playback

•Did you turn the camcorder on and correctly set it to mode? (A95, 105) Is a memory card correctly inserted into the camcorder? (A35) Does it contain any recordings?

Other

•Does the camcorder make a rattling sound? The internal lens fixture can move when the

camcorder is turned off or in mode. This is not a malfunction.

Power source

The camcorder will not turn on or it turns off by itself.

-The battery pack is exhausted. Replace or charge the battery pack.

-Remove the battery pack and reattach it correctly.

Cannot charge the battery pack.

-Make sure the camcorder is off so charging can start.

-The temperature of the battery pack is outside its operating range (approximately 0 – 40 °C). Remove the battery pack, warm it or let it cool down, as necessary, and try charging it again.

-Charge the battery pack in temperatures between approximately 0 °C and 40 °C.

-The battery pack is faulty. Replace the battery pack.

-The camcorder cannot communicate with the battery pack attached. Battery packs not recommended by Canon for use with this camcorder cannot be charged using this camcorder.

-If you are using a battery pack recommended by Canon for use with this camcorder, there may be a problem with the camcorder or battery pack. Consult a Canon Service Center.

A noise can be heard from the compact power adapter.

-A faint sound can be heard while the compact power adapter is connected to a power outlet. This is not a malfunction.

The battery pack is exhausted extremely quickly even at normal temperatures.

- The battery may have reached the end of its battery life. Buy a new battery pack.

Contents

HD Camcorder PAL Important Usage Instructions European Union (and EEA) only Trademark Acknowledgements HD Recording Operability Other Features Enjoying your Recordings on Other Devices Enjoying Your Recordings Using the Camcorder's Wi-FiFunctions 1 Introduction 2 Preparations 3 Recording 4 Customization 5 Playback 6 External Connections 7 Photos 8Saving/Sharing Recordings 10 Additional Information 1 Introduction Conventions Used in this Manual Turning the Camcorder On and Off Selecting the Movie Format (AVCHD/MP4) Setting the Shooting Mode For example B Page The following CD-ROMsand software are supplied with the camcorder: •Data Import Utility CD-ROM •Canon LEGRIA CD-ROM.Contains the following components Instruction Manual - The is required to fully install the software Page Page Page Page Page WL-D89Wireless Controller 2 Preparations 5Charging will start when the camcorder is turned off To remove the battery pack 1Slide din the direction of the arrow and hold it pressed down 2 Slide the battery pack and then pull it out IMPORTANT Page Using the Lens Hood and Lens Cap Using the Viewfinder Adjusting the OLED Screen Grip Belt and Straps Wireless Controller Using a Tripod Turning the Camcorder On and Off Setting the Shooting Mode Using the Touch Screen Using the FUNC. Button and Joystick Using the Menus Setup Menus To use touch panel controls To use the joystick Setting the Date and Time Changing the Language Changing the Time Zone Memory Cards Compatible for Use with the Camcorder (as of April 2013) Inserting and Removing a Memory Card Initializing a Memory Card Selecting the Movie Format (AVCHD/MP4) Selecting the Memory Card for Recordings 3Recording Preparing to Record Recording in AUTO Mode Smart AUTO Smart AUTO icons Bright1 Vivid colors1 Sunsets1 Intelligent IS Shooting method Icon Ä(Dynamic IS) subjects at a distance moving left or right Recording mode Photo size AVCHD MP4 •You can capture a photo from a scene during playback (A97) Recording in n(Manual) Mode Reviewing the Latest Scene Recorded Selecting the Recording Mode (Video Quality) 44Operating modes: 1Open the [Recording Mode] screen [FUNC.] >[MENU] >>[Recording Mode] 2 Touch the desired recording mode and then touch [X] Recording modes by movie format Movie format Resolution Audio format Approximate recording times Activating dual recording 1Open the [Dual Recording] screen [FUNC.] >[MENU] >>[Dual/Relay Recording] >[Dual Recording] Activating relay recording 1Open the [Dual/Relay Recording] screen 50.00i] 1Open the [Frame Rate] screen [FUNC.] >[MENU] >>[Frame Rate] 2 Touch the desired frame rate and then touch [X] Options 1Open the [Slow & Fast Motion] screen [FUNC.] >[MENU] >>[Slow & Fast Motion] 2Select [iOn] and then touch [X] Available frame rates for slow & fast motion Frame rate CINEMA Mode and Cinema-LookFilters (A114) Set the mode switch to E Touch [FILTER 1] to open the cinema-lookfilter selection screen Page Manual Focus Autofocus Page Face Detection & Tracking Page Using the Focus/Zoom Ring Using the Zoom Rocker or Wireless Controller 1Open the [Zoom Speed Level] screen [FUNC.] >[MENU] >p>[Zoom Speed Level] 2Touch [ZFast], [[Normal] or []Slow] and then touch [K] When [Zoom Speed Level] is set to Touch [Zoom Rocker Zoom Speed] Using the Touch Screen’s Zoom Controls Soft Zoom Control Digital Tele-Converter Page Select a recording program other than the Special Scene recording programs or 1Open the AGC limit adjustment screen. [FUNC.] >[xAGC Limit] >[nManual] • Touch [mAutomatic] to remove the AGC limit 2Touch [Ï] or [Ð] to set the AGC limit • You can also drag your finger along the dial Available shutter speed settings Aperture-Pri AE] shutter speed Programmed AE] Shutter-Pri Page Using the Manual Exposure Recording Program Exposure Compensation To adjust the Touch AE function for highlights (Highlight AE) To use backlight correction Color Temperature] Fluorescent] Automatic] • Select a recording program other than the Special Scene recording programs 1Open the white balance screen. [FUNC.] >[ÄWhite Balance] Page Page Page Page Selecting the Running Mode Page Page Page 76Attach the optional video light to the mini advanced shoe •Refer to Using the Mini Advanced Shoe (A75) Refer to 75) The optional Using an External Microphone •When using the optional SM-V1Surround Microphone: Change the microphone’s directionality mode with the cable. Audio output from the AV OUT and Using the WM-V1Wireless Microphone Using Commercially Available Microphones Audio Scenes and Other Audio Settings Audio Recording Level Wind Screen (Built-inMicrophone) Microphone Attenuator 82Audio Equalizer (Built-inMicrophone) Microphone Directionality (Built-inMicrophone) Switching the Input (MIC Terminal) Low Cut Filter (MIC Terminal) Audio Mix To adjust the volume during playback Recording Color Bars Recording an Audio Reference Signal Page Page You can turn most onscreen displays on or off mode: All displays on Onscreen markers1 Displays off Page 4Customization Changing the Assigned Function Using an Assignable Button Saving Menu Settings to a Memory Card Loading Menu Settings from a Memory Card 5Playback Adjusting the volume Displaying scene information Capturing Photos During Movie Playback 98Deleting a Single Scene Deleting Scenes from the Index Screen Page Page Play back the desired scene (A95) Pause the playback 3Open the screen for trimming scenes. [Edit] >[Trim] •The point at which the movie will be trimmed is indicated by the marker 5Trim the scene Connection Diagram Using the HDMI OUT Terminal Using the AV OUT Terminal Synchronizing the Video with the Audio being Monitored 7Photos Photo Jump Function Page Deleting a Single Photo Deleting Photos from the Index Screen Saving Movies Using Data Import Utility Saving MP4 Movies and Photos Using ImageBrowser EX 110POINTS TO CHECK 1 Insert the LEGRIA CD-ROMinto the computer’s disc drive Windows: Open the drive into which you inserted the Mac OS: Use Finder and click on the CD-ROMicon 3Click/Double-clickthe Disc_Setup.exe icon 4Save the recordings onto the computer • When the camcorder is connected to a computer: as this may result in permanent data loss - Do not open the double memory card slot cover - Do not disconnect the USB cable Copying Scenes from the Movie Index Screen Copying a Single Photo Copying Photos from the Index Screen Converting Movies to MP4 Format 114Operating modes: 1 Open the desired movie index screen (A95) 2 Open the screen to convert scenes 3Touch the individual scenes you want to convert 4After selecting all the desired scenes, touch [OK] and then touch [Next] In High Definition In Standard Definition Page 9Wi-FiFunctions Using an unprotected Using the prohibited depending on the laws of the country/region you are in frequency is not available for this camcorder.) While using Before using Wi-Fifunctions functions are not available when the microphone is attached About the Wi-Fiantenna About the camcorder’s Wi-Fistandard The specifications of the camcorder's Wi-Fistandard are as follows Setting the Camcorder's Password Operating the Camcorder Remotely Wi-FiRemote Onscreen Controls and Displays Advanced controls Remote Operation Using Wi-FiRemote Selecting the recording program 1Press the recording program button • The recording programs will appear 2 Select the desired recording program Adjusting the exposure compensation value Adjusting the gain 1Press the gain button • The available gain values will appear 2Select the desired gain value Adjusting the shutter speed iOS device, Android device, etc 1Camcorder: Open the desired index screen (A95) •The camcorder’s SSID (network name) will appear To set or change the camcorder's password, perform the procedure in Setting the Camcorder's Password Page 1Camcorder: Open the desired movie index screen (A95) •The camcorder will be ready to connect with the iOS device 3iOS device: Activate Wi-Fiin the settings screen 4iOS device: Touch the access point with the same SSID displayed in step 5iOS device: Enter the camcorder's password set previously •The procedure above may differ depending on the version of iOS you are using - Scenes exceeding 4 GB Page Page Page Setting the Desired Web Services in the Camcorder Page Sharing Your Recordings Using Web Services Sending Links to Recordings by E-mail Wi-FiProtected Setup (WPS) Searching for Access Points Manual Setup Page Viewing and Changing Wi-FiSettings 1401 Open the [Wi-Fi]screen. [MENU] >s>[Wi-Fi] To view the smartphone’s connection settings 2Touch [Smartphone Connection] •The camcorder’s SSID will appear Glossary Access Point will be your wireless router FTP Server IP Address 10 Additional Information FUNC. Panel Setup Menus [Auto Slow Shutter] [ND Filter] [kAutomatic], [jOff] [Conversion Lens] [¾TL-H58], [¿WA-H58], [jOff] the end of the zoom bar •This Wide Attachment decreases the focal length by a factor of When you select a setting other than • Using the onscreen markers will not affect the recordings [òSurround]: Records 5.1ch surround sound Recording Setup [6], [7] in Memory] Memory] [Initialize ] •We recommend using the [nContinuous] setting Page [Battery Info] [Rec Command] [HDMI Output] [kAutomatic] 576i] recording time (mode) or playback time (mode) Viewing GPS Information • The certification logos apply to Australia and New Zealand only memory card for more than 5 minutes unavailable [Reset All]: Resets all of the camcorder's settings Page mode 26Recording program (A62, 64, 69) 27Exposure compensation (A65) 28AGC limit (A61); Gain (during the [nManual Exposure] recording program) (A64) 29Manual focus (A51) Page Page CHECK THIS FIRST Power source Recording Playback Indicators and Onscreen Displays Picture and Sound Memory Card and Accessories Connections with External Devices Wi-FiFunctions List of Messages Page Memory card cover is open - After inserting a memory card, close the double memory card slot cover Memory card is full Memory card is write-protected of the LOCK switch List of Messages for Wi-FiFunctions No access points found -The access point set in the camcorder could not be found Make sure that you use the access point’s SSID for the camcorder’s Unable to access configuration files Unable to complete WPS List of Messages for Web Services Camcorder Battery Pack Memory Card Built-inRechargeable Lithium Battery Lithium Button Battery Disposal Cleaning Condensation Using the Camcorder Abroad Optional Accessories (Availability differs from area to area) Use of genuine Canon accessories is recommended Battery Packs CG-800EBattery Charger Use the battery charger to charge the battery packs Charging, Recording and Playback Times Recording AVCHD movies Recording (typical) Recording MP4 movies TL-H58 Tele-converter •The image stabilizer is not as effective when the Tele-converteris attached WA-H58Wide Attachment 176Protect Filter 58 mm, ND4L Filter 58 mm ND8L Filter 58 mm VL-5Video Light VFL-2Video Flash Light SC-2000Soft Carrying Case LEGRIA HF G30 •Image Sensor 1/2.84-typeCMOS, 3,090,000 pixels Effective pixels: 2,910,000 pixels Viewfinder: 0.61 cm (0.24 in.), wide, color, equivalent to 1,560,000 dots • Microphone: Stereo electret condenser microphone •Lens CA-570Compact Power Adapter BP-820Battery Pack Page Page Canon Europa N.V Canon UK Ltd Canon Australia Pty Ltd Canon New Zealand Ltd Canon Singapore Pte. Ltd