11Troubleshooting

Clearing Jams

When <CHECK DOCUMENT>, <PAPER JAM> or <PAPER JAM/OPEN REAR COVER> appears on the LCD display, remove jammed paper from the machine first, then from the paper feeding tray or multi-purpose tray if necessary. Check the following if you experience repeated paper jams:

–Fan and tap the paper stack on a flat surface before loading it in the machine.

–Check that the paper you are using meets the requirements for use. (See “Print Media,” on p. 3-1.)

–Make sure you have removed any scraps of paper from the inside of the machine.

CAUTION

Document Jams

 

– When removing jammed documents or paper,

When <CHECK DOCUMENT> appears

 

take care not to cut your hands on the edges of

on the LCD display, remove a jammed

 

the document or paper.

document from the ADF.

 

– When removing jammed paper or when

 

 

 

 

inspecting the inside of the machine, do not allow

1

 

 

necklaces, bracelets, or other metal objects to

Open the ADF cover.

 

touch the inside of the machine, as this may

Troubleshooting

result in burns or electrical shock.

 

 

will set the toner.

 

 

 

– If you tear the paper, remove any torn pieces to

 

 

 

avoid further jams.

 

 

 

– If loose toner comes into contact with your skin

 

 

 

or clothing, wash with cold water. Warm water

 

 

NOTE

Do not force a jammed document or paper out of the machine. Contact Canon Customer Care Center if needed.

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