Service error 5100 will occur if you have the silicone tubing fitted too tightly on your printer. Please check the tubing by follow steps 7)b) on page 13 again carefully. You will then need to turn off and on your printer at the power button.
Service error 6502 generally means that your cartridge chips cannot be recognised. The primary causes of this error message are:
1- Covering of the LED light at the back of the chip
2- Incorrect chip positioning on the cartridge. Again Ensure that no tape, glue etc is covering or impeding LED on the rear of the chips.
3- The lid of the printer is open whilst testing – This will cause the ambient light to interfere with the LED lights which are checked as the print head moves from left to right.
4- The LED on one or more of the cartridges has been damaged when removing it from the original cartridge
5- The chips have been mixed up and fitted to the incorrect CISS cartridge. (i.e. Yellow OEM cartridge chip on a Blue CISS cartridge). These chips are colour specific and need to be fitted to the corresponding coloured CISS cartridge
6- Ink is covering the cartridge chip or a sensitive area of the cartridge and preventing the LED light sensor from functioning
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