Troubleshooting

Problem

Cause

Solution

 

 

 

The camera

The CF card is not formatted

zFormat the CF card. (p. 21).

doesn't shoot.

correctly.

zThe card may be defective (its logical may be

 

 

corrupted). Contact the nearest Canon

 

 

Customer Help Desk.

Cannot play back

You attempted to play back images

zComputer images that cannot be played back

 

shot with another camera or

will playback if they are added to the camera

 

images edited at a computer.

using the bundled software program

 

 

ZoomBrowser EX or ImageBrowser. See the

 

 

ZoomBrowser EX/ImageBrowser User Guide

 

 

(PDF).

 

 

 

 

File name was changed with a

zSet the file name or location to the file format/

 

computer or file location was

structure of the camera (See About File and

 

changed.

Folder Numbers (p. 114)).

 

 

 

Lens will not

Battery cover or CF card slot cover

zClose the CF card slot cover or battery cover,

retract

opened with camera on.

then turn off the camera.

 

Battery cover or CF card slot cover

zClose the covers, and then use the ON/OFF

 

opened while camera was

button to turn the power off correctly.

 

recording to CF card (warning

 

 

signal sounds).

 

 

 

 

The batteries are

Batteries are not the right type.

zUse only unused AA-size alkaline batteries or

consumed quickly.

 

Canon AA-size NiMH batteries. (For

 

 

information about alkaline batteries, see

 

 

Proper Battery Handling (p. 18).)

 

 

 

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