Troubleshooting

If ZB is not operating correctly, refer to the items below.

Also refer to the Help from the [Help] menu or click the [?] button at the top of each window and refer to the Help displayed.

Installation could not be completed correctly

You cannot install the software if a user setting with privileges other than [Computer administrator] or [Administrator] is selected. Select a user setting with [Computer administrator] privileges in Windows XP or [Administrator] privileges in Windows Vista. For detailed information on selecting the user setting, refer to your computer User’s Manual.

ZB does not work

ZB does not operate correctly on a computer if its system requirements does not meet. Use ZB on a computer with compatible system requirements (p.81).

Even if your computer has the RAM capacity (memory) described in the system requirements (p.81), if other applications are running at the same time as ZB, you may not have sufficient RAM (memory).

Exit any applications other than ZB.

Images do not display properly

Images that are not supported by ZB (p.81) do not display. There are various types of JPEG and TIFF images, so JPEG images other than Exif 2.2 and 2.21 compatible images and TIFF images other than Exif compatible images may not display properly.

With initial settings, the color of images that have been shot in Adobe RGB appear weak. In this case, check the [General] tab sheet in preferences and checkmark [Adjust color of images using monitor profile] (p.72). Color management is performed and the color of the image shot with an Adobe RGB setting and the image shot with an sRGB setting are matched.

Deleting the Software (Uninstalling)

Exit any applications before uninstalling the software.

Log in under the Computer administrator/Administrator privileges when uninstalling the software.

To prevent computer malfunctions, always restart your computer after you have uninstalled the software. Re-installing the software without first restarting your computer is particularly likely to result in computer malfunctions.

1Select the [Start] button ([ ] button in Windows Vista) X [All Programs] X [Canon Utilities] X [ZoomBrowser EX] X [ZoomBrowser EX Uninstall].

2Proceed with the uninstallation as directed by the on-screen messages.

The software is uninstalled.

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