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Chapter 4: Answering and making a call
Answering a Call
When you receive an incoming call, the incoming call is usually selected automatically. However, if you are already on a call or if you receive more than one incoming call at a time, you may need to select the call you want to answer manually. If you do not have the Setting the Go To Phone Screen on ringing on page 13 enabled, you must press Phone to choose a line or view call options.
Note:
If your telephone is administered with
Answer an incoming call in one of the following ways:
•If you are not on another call, lift the handset, or press the line button next to the incoming call, or press Speaker to answer using the speakerphone, or press Headset to answer using the headset.
•If you are on another call and the telephone does not automatically display the incoming call, from the Phone screen scroll to the line with the incoming call and press Answer or OK. If you are on another call and the telephone does automatically display the incoming call, you can press Ans Hold to automatically put the first call on Hold when you answer the new call. Alternately, you can press Ans Drop to automatically drop the first call when you answer the new call.
•To quickly move to the top of your call appearance list to answer an incoming call on your primary line, from the Phone screen press the Phone button. You can then press the line for the incoming call or scroll to it.
•To automatically display the Phone screen whenever you receive an incoming call, set the Go to Phone Screen on Ringing option to Yes.
Avaya | February 2009 25 |