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Appendix B: Troubleshooting

Reset the Pocket PC Terminal and clear

memory

To reset the Pocket PC Terminal

If your Pocket PC Terminal responds slowly, stops responding as expected, or “freezes,” try
resetting it. A reset causes the Pocket PC Terminal to restart and re-adjust memory allocation.
Unsaved data in open windows may be lost.
•Use the stylus to press and hold the Reset button for about two seconds.

To clear memory

If you forget your Pocket PC Terminal password or want to clear all data from your Pocket PC
Terminal and return it to the factory settings, clear memory.
Warning: Clearing memory deletes all data and restores the Pocket PC Terminal to its default
settings. Programs installed at the factory remain, while data you have created and programs you
have installed are erased.
1. Turn off the Pocket PC Terminal.
2. While holding down the Power key, press and hold down the Reset button. Keep both the
Power key and Reset button depressed until a message appears on the display of the Terminal.
3. Follow the instructions that appear on the display.
-or-
Remove the main and backup batteries, wait 10 minutes, and then reinsert them.
Use ActiveSync to keep a backup of your Pocket PC Terminal data so that if you need to
clear memory, you can restore the data on your Pocket PC Terminal. For more
information, see ActiveSync Help.

Batteries lose power

When batteries are low, you will see a battery icon in the status bar of the Today screen. Replace
or recharge low batteries as soon as possible. When main battery is discharged, your data will be
preserved by the backup battery. If the backup battery is low, you run the risk of losing the data on
your Pocket PC Terminal.
You want your Pocket PC Terminal battery charge to last as long as possible, especially when
you’re on the road. Under normal conditions, you can get many hours of use from a single set of
batteries or from a full charge. Here are a few tips to help you get the most from them.

Use external power whenever possible

Set your Pocket PC Terminal on the Pocket PC Terminal Charger whenever possible, especially
when:
•Establishing a remote connection (some modems use a lot of power).
•Using the backlight feature of your Pocket PC Terminal display.
•Connecting to a desktop computer.
•Letting the notification light flash for extended periods.