Troubleshooting
This section describes what to do when you have problems with operation.
When an error occurs
Errors are indicated by an error codes. When this happens, you can usually find out what the problem is as illustrated below.
Press Cand check the appropriate section of this manual for the operation you want to perform.
Error | Message | Meaning | Action | |
code | ||||
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E001 | Wrong mode | Mode switch position changed before finalization. | Return the mode switch to its original setting and | |
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|
| finalize the operation. | |
E003 | Wrong operator | Clerk button pressed before finalization of a registra- | Press the original clerk button and finalize the | |
|
| tion being performed under another clerk button. | transaction before pressing another clerk button. | |
|
| The signed on clerk differs from the clerk performed | Input correct check number or assign the proper clerk | |
|
| the tracking check registration. | number. | |
E004 | Error INIT/FC | Initialization or unit lock clear operation in progress. | Complete operation. | |
E005 | Insufficient memory | Memory allocation exceeds total memory capacity. | Reallocate memory or expand memory (if possible). | |
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|
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| |
E008 | Please sign on | Registration without entering a clerk number. | Enter a clerk number. | |
E009 | Enter password | Operation without entering the password. | Enter password. | |
E010 | Close the drawer | The drawer is left open longer than the program time | Close the drawer. | |
|
| (drawer open alarm). |
| |
E011 | Close the drawer | Attempt to register while the cash drawer is open. | Shut the cash drawer. | |
E016 | Change back to REG | Two consecutive transactions attempted in the refund | Switch to another mode and then back to the RF mode | |
| mode | mode. | for the next transaction. | |
E017 | Enter CHK/TBL | Attempt made to register an item without inputting a | Input a check number. | |
| number | check number. |
| |
E018 | Enter Table number | Attempt made to register an item without inputting a | Input a table number. | |
|
| table number. |
| |
E019 | Enter number of | Finalize operation attempted without entering the | Enter the number of customer. | |
| customers | number of customer. |
| |
E021 | No DEPT Link | No department linked PLU is registered. | Correct the program. | |
E023 | Stock shortage | Actual stock quantity becomes less than the minimum | Perform stock maintenance. | |
|
| stock quantity. |
| |
E024 | No stock | Actual stock quantity becomes/is negative. | Perform stock maintenance. | |
E026 | Enter condiment/ | No condiment/preparation PLU is registered. | Register condiment/preparation PLU. | |
| preparation PLU |
|
| |
E029 | In the tender | Item registration is prohibited, while partial tender. | Finalize the transaction. | |
| operation |
|
| |
E030 | Press RATE TAX key | Finalization of a transaction attempted without | Register <RATE TAX>. | |
|
| registering |
| |
E031 | Press ST key | Finalization of a transaction attempted without | Press <SUBTOTAL>. | |
|
| confirming the subtotal. |
| |
E032 | Press FSST key | Finalization of a transaction attempted without | Press <FS/ST>. | |
|
| confirming of the food stamp subtotal. |
| |
E033 | Enter tendered | Finalize operation attempted without entering amount | Enter the amount tendered. | |
| amount | tender. |
| |
E035 | Change amount | Change amount exceeds preset limit. | Input amount tendered again. | |
| exceeds limit |
|
| |
E036 | Remove money from | Contents of the drawer exceed programmed limit. | Perform pick up operation. | |
| the drawer |
|
| |
E037 | Digit or amount | High amount lock out/low digit lock out error | Enter correct amount. | |
| limitation over |
|
| |
E038 | Perform money | Read/reset operation without declaring cash in drawer. | Perform money declaration. | |
| declaration | This error appears only when this function is activated. |
| |
E040 | Issue guest receipt | Attempt to register a new transaction without issuing a | Issue a guest receipt. | |
|
| guest receipt. |
| |
E041 | Print validation | Attempt to register a new transaction without validation. | Perform validation operation. | |
E042 | Insert VLD paper | Validation paper (slip printer) has run out. | Insert new validation paper. | |
| and retry |
|
| |
E044 | Print Cheque | Attempt to register a new transaction without printing check. | Perform check print. | |
E045 | Print Check En- | Attempt to register a new transaction without printing | Perform check endorsement. | |
| dorsement | check endorsement. |
| |
E046 | REG buffer full | Registration buffer full. | Finalize the transaction. | |
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| |
E047 | Print bill | Separate check buffer full. | Allocate sufficient separate check buffer. | |
E048 | Insert slip paper | Attempt to register a new transaction without printing slip. | Perform slip printing operation. |
E104