SUPPORT | CHAPTER |
HDD LED STATUS CODES
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Solid Green: A healthy, functioning HDD.
Flashing Green/Red: The connected HDD is writing or formatting. Solid or Flashing Red: The connected HDD is unhealthy or offline.
No LED: No HDD is connected, or the HDD is
TROUBLE SHOOTING
WARNING! Always switch USB cables as your first troubleshooting step for all of the situations below. We suggest that you simply unplug your USB printer cable and plug it straight into your dock, putting your original cable aside. That allows you to use a
I can’t see my drive(s)! If you have followed all of the installation steps, and your drive is operational, you should see it in your disk manager application. If you can’t, then check the dock using a
I can see my drive on my motherboard, but not in the dock. If this is the case, there may be a problem with the USB port on your computer. Try connecting the dock to a different computer. If it shows up there, you probably have a bad port on the original computer. If it doesn’t you may have a faulty dock. In that case, please contact Customer Support at customersupport@cavalrystorage.com.
I see the drive in my disk manager application, but not on (My) Computer/Desktop. This is usually because the drive was not initialized using the procedure described in the Installation Steps. It may also mean that the drive is recognized by your computer, but uses a different file system from another OS. You would then need to copy all the data from it and for- mat it as described in the Installation Steps. Windows users may need to go to Disk Management and
I keep getting the “Device Can Perform Faster” message. This means that your computer does not support USB 3.0. You will need to purchase an adapter card that allows you to use the USB 3.0 protocol. Our authorized parts retailer sells an excellent card for just this purpose. Please contact customersupport@cavalrystorage.com for more information.
My drive doesn’t seem to fit. This is probably because you are using an older hard drive that is no longer being produced, an IDE drive. Our authorized parts retailer sells an enclosure made especially for IDE. Please contact customersupport@ cavalrystorage.com for more information.
If my dock is
How do I create a drive that can be used on both Mac and Windows? You need to format a drive specifically with the FAT32 file system. This can most easily be done on a Mac, in Disk Utility. Just select the drive you want to use. Then select “Erase>MS Dos (Fat)> Erase…” Once created, this disk will be usable by both operating systems!
But I can see my Windows disk on my Mac (or vice versa)! Yes, you can often see a Windows disk on a Mac, or a Mac disk on Windows. You may even be able to pull files off of it. But, you WON’T be able write to that disk unless it is formatted to FAT32. This goes both ways.
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