Welcome to the family!
First off, you have great taste in loudspeakers. At Cerwin-Vega!, deep bass and great highs are a way of life. Nice to know there are a few people out there who share our passion for music. You’ll be glad to know that this company has been in business since 1953. And we consider you to be the newest member of the family.
We hope your speakers give you years of enjoyment. Of course, in the event of a problem, make sure you familiarize yourself with this warranty. We like to think that while you’re sitting in front of your speakers, we’re standing behind them. And now a few choice words from our lawyer. (Hey, every family has one).
Who’s covered by this warranty?
Cerwin-Vega’s Limited Warranty on residential speakers extends only to the original purchaser as evidenced by the original Bill of Sale and only to the residential speakers purchased from authorized Cerwin-Vega! dealers.
Ten words of advice: retain the original bill of sale, in a safe place!
What’s covered by this warranty?
Cerwin-Vega! warrants that all new residential speakers shall be free from defects in material and workmanship, under normal and proper use. Cerwin-Vega! agrees to repair or replace (at our option) all such defective parts at no charge for labor or materials.
What’s not covered by this warranty?
This Limited Warranty does not apply to defective equipment that: has been altered or repaired by other than factory approved procedures; has been subjected to negligence, misuse or accident; has been damaged by improper line voltage; had its serial number or any part of it altered, defaced, or removed; has been used for other than home entertainment purposes; or has been used in a way that is contrary to Cerwin-Vega’s written instructions.
Except as provided by statute, this Limited Warranty does not cover losses, consequential or otherwise, resulting from the improper use of, or inability to operate, any Cerwin-Vega! product.
How long does the warranty extend? Cerwin-Vega’s Limited Warranty extends for a period of (5) years for all system speaker components , two (2) years for all associated electronics components, including amplifier and controller devices, and one (1) year for speaker stands and wall mount brackets, from the date of purchase as shown on the original Bill of Sale.
The warranty period will be extended if the warranty repairs have not been performed due to delays caused by Cerwin-Vega! or a representative of Cerwin-Vega!, or if the warranty repairs did not remedy the defect and the original purchaser notifies Cerwin-Vega! or the original dealer or an Authorized Cerwin-Vega! Service Center of the failure of the repairs within 30 days after they were completed.
How do you get warranty service?
In order to obtain warranty service, contact your original dealer or distributor, or an Authorized Cerwin-Vega! Service Center. If, for some reason, you have trouble locating a service representative, contact Cerwin-Vega’s Customer Service Department for assistance:
Cerwin-Vega! Customer Service Dept.
772 S. Military Trail Deerfield Beach, FL 33442
In some cases, the Customer Service Department can solve a service problem without any return of equipment, thereby avoiding transit delays. For more information visit http://www.cerwin-vega.com/service_support.php
What if the product must be returned?
If the Customer Service Department determines that the equipment must be returned to Cerwin-Vega! for service, a Return Authorization will be issued by mail, and the defective merchandise may be shipped directly to the above address freight prepaid, along with a copy of both the Return Authorization and the original Bill of Sale.
The product will be replaced or repaired (at our option) and returned to the original purchaser. Only the return postage will be paid by Cerwin-Vega! Cerwin-Vega! will not be responsible for damage occurring in shipment from the original purchaser or due to improper packing materials. Remember to pack all equipment carefully and in the original carton if possible. Additional charges may be added if new packing materials are required for return shipment. Save your original packing materials!
What are other remedies under the law?
The exercise of any of the provisions under the Limited Warranty does not affect the protections or remedies of the original purchaser under other laws. If you have additional questions about service, write or call the Customer Service Department. This Limited Warranty applies to all residential speakers, and supersedes all previous warranty statements. Cerwin-Vega! reserves the right to make changes in product design and specifications at any time.
EXCEPT AS PROVIDED HEREIN AND BY APPLICABLE LAW, CERWIN-VEGA! MAKES NO ADDITIONAL REPRESENTATION OR WARRANTY OF ANY NATURE WHATSOEVER, EXPRESSED OR IMPLIED, AS TO THE EQUIPMENT, INCLUDING BUT NOT LIMITED TO, THE MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DESIGN CONDITION OR WORKMANSHIP OF THE EQUIPMENT, OR THE QUALITY OF THE MATERIAL INCLUDED THEREIN, THIS LIMITED WARRANTY CONSTITUTES THE SOLE AND ENTIRE AGREEMENT BETWEEN CERWIN-VEGA! AND THE ORIGINAL PURCHASER.
