HAVING A PROBLEM?
1. My door will not close and the light bulbs blink on

 

my motor unit: The safety reversing sensor must be

Bell Wire

connected and aligned correctly before the garage door

 

opener will move in the down direction.

 

• Verify the safety sensors are properly installed,

 

aligned and free of any obstructions. Refer to

 

Installation Step 10: Install The Protector System®.

 

• Check diagnostic LED for flashes on the motor unit

 

then refer to the Diagnostic Chart on the following

 

page.

"Learn"

 

 

Button

2. My remotes will not activate the door:

LED or

Diagnostic

 

LED

• Verify your door control is not blinking. If it is blinking,

Safety Reversing Sensor

 

 

 

 

 

 

deactivate the Lock Mode following the instructions for

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Using the Wall Mounted Door Control.

Sending Eye Safety Reversing

Receiving Eye Safety Reversing

• Reprogram remotes following the programming

Sensor (Amber Indicator Light)

Sensor (Green Indicator Light)

instructions. Refer to Programming.

 

 

 

 

 

 

 

 

 

 

 

 

• If remote will still not activate your door, check

 

 

 

 

 

 

 

 

 

 

 

 

diagnostic LED for flashes on motor unit then refer to

 

 

 

 

 

 

 

 

 

 

 

 

Diagnostic Chart on the following page.

 

 

 

 

 

 

 

 

 

 

 

 

3. My door reverses for no apparent reason: Repeat6. My motor unit hums briefly:

safety reverse test after adjustments to force or travel

• First verify that the trolley is against the stop bolt.

limits. The need for occasional adjustment for the force

 

 

 

 

 

 

 

 

 

 

 

 

and limit settings is normal. Weather conditions in

• Release the door from the opener by pulling the

particular can affect door travel.

Emergency Release Rope.

• Manually check door for balance or any binding

• Manually bring the door to a closed position.

problems.

• Loosen the belt by adjusting the outer nut 4 to 5 turns.

• Refer to Adjustment Step 2, Adjust the Force.

This relieves the tension.

 

 

 

 

 

 

 

• Run the motor unit from the remote control or door

4. My door reverses for no apparent reason after fully

control. The trolley should travel towards the door and

closing and touching the floor: Repeat safety reverse

stop. If the trolley re-engages with the door, pull the

test after adjustments to force or travel limits. The need

Emergency Release Rope to disengage.

 

 

 

 

 

 

 

 

 

 

 

 

for occasional adjustment for the force and limit settings

• Decrease the UP travel by turning the UP Travel

is normal. Weather conditions in particular can affect

adjustment screw 2 full turns away from

door travel.

the arrow.

 

 

 

 

 

 

• Refer to Adjustment Step 1, Adjust the UP and DOWN

Trolley

 

 

 

 

 

 

Travel Limits. Decrease down travel by turning down

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

limit adjustment screw clockwise.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

5. My lights will not turn off when door is open:

•The garage door opener is equipped with a security light feature. This feature activates the light on when the safety sensor beam has been obstructed. Refer to Operation section; Using the Wall Mounted Door Control, Light Feature.

1-1/4"

(3.18 cm)

•Re-Tighten the outer nut until the trolley spring is approximately 1-1/4" (3.18 cm) in length.

•If the trolley does not move away from the bolt, repeat the steps above.

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