Having a Problem (Troubleshooting)

NOTE: Always unplug battery prior to troubleshooting.

1. My door will not close and the light bulbs blink on

my motor unit: The safety reversing sensor must be

connected and aligned correctly before the garage

door opener will move in the down direction.

• Verify the safety reversing sensors are properly

installed, aligned and free of any obstructions. Refer

to Installation Step 10: Install The Protector System®.

• Check diagnostic LED for flashes on the motor unit

then refer to the Diagnostic Chart on the

following page.

2. My remotes will not activate the door:

• Verify your Motion Detecting Control Console does

not display “Lock Mode.” If it does, deactivate the

Lock Mode following the instructions for Using the

Motion Detecting Control Console.

• Reprogram remotes following the programming

instructions. Refer to Programming.

• If remote will still not activate your door, check

diagnostic LED for flashes on motor unit then refer to

Diagnostic Chart on the following page.

Bell Wire

Safety Reversing Sensor

Sending Eye Safety

Reversing Sensor

(Amber Indicator Light)

Diagnostics

Located On

Motor Unit

“Learn” Button LED or Diagnostic

LED

Receiving Eye

Safety Reversing Sensor

(Green Indicator Light)

3. My door reverses for no apparent reason: Repeat

safety reverse test after adjustments to force or travel

limits. The need for occasional adjustment for the force

and limit settings is normal. Weather conditions in

particular can affect door travel.

• Manually check door for balance or any binding

problems.

• Refer to Adjustment Step 2, Setting the Force.

4. My door reverses for no apparent reason after fully

closing and touching the floor: Repeat safety

reverse test after adjustments to force or travel limits.

The need for occasional adjustment for the force and

limit settings is normal. Weather conditions in particular

can affect door travel.

• Refer to Adjustment Step 1, Program the Travel

Limits. Decrease down travel.

5. My lights will not turn off when door is open:

• The garage door opener is equipped with a security

light feature. This feature activates the light on when

the safety reversing sensor beam has been

obstructed. Refer to Operation section; Using the

Wall Mounted Control Console, Light Feature.

6.My motor unit hums briefly:

•First verify that the trolley is against the stop bolt.

•Release the door from the opener by pulling the Emergency Release Rope.

•Manually bring the door to a closed position.

•Loosen the belt by adjusting the outer nut 4 to 5 turns. This relieves the tension.

•Run the motor unit from the remote control or control console. The trolley should travel towards the door and stop. If the trolley re-engages with the door, pull the Emergency Release Rope to disengage.

•Decrease the UP travel by turning the UP Travel adjustment screw 2 full turns away from the arrow.

Trolley

1-1/4"

(3.18 cm)

•Re-Tighten the outer nut until the trolley spring is approximately 1-1/4" (3.18 cm) in length.

•If the trolley does not move away from the bolt, repeat the steps above.

7.If battery status LED is not lit properly:

•Check battery connections.

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