CHAMBERLAIN LIMITED WARRANTY
Chamberlain CR550
Rolling Garage Door Opener
Chamberlain Australia Pty Limited / Chamberlain New Zealand Limited (Chamberlain), the manufacturer of Chamberlain® automatic garage door openers is committed to manufacturing and supplying high quality goods. As part of this commitment, we seek to provide reliable service and support for our goods and are pleased to provide you, the original purchaser, with this Chamberlain Limited Warranty.
We also provide the following statement as required by the Australian Consumer Law: In Australia, in addition to your rights under this Chamberlain Limited Warranty, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Chamberlain’s warranty
Chamberlain warrants to the original purchaser of the: Chamberlain® CR550 Roller Door Opener (Unit) that it is free from defects in materials and workmanship for a period of 24 months or 5,000 cycles whichever comes first, from the date of purchase when installed in a residential premise with a residential specified garage door that is designed for the sole purpose of domestic domicile.
A maximum of 10 cycles (opening & closing of the garage door) is determined to be at the maximum end of residential use on a daily basis. Remote controlled transmitters and accessories included with these units have a 12 month warranty from date of installation. These transmitters and accessories are not covered for damage caused by neglect. Batteries and globes are not covered under this warranty period.
It is also a condition of this warranty that the garage door is operable by hand and opens and closes with no more than a maximum of
20kgs of lifting weight. Chamberlain recommends that the garage door is serviced by a garage door technician every 12 months. This garage door service fee will be at the consumer’s expense.
NB: The Australian Garage Door Association directs attention to consumers to maintain your garage door in good running order it is important your door is serviced by a professional garage door technician every 12 months or earlier as conditions may require. During the applicable Chamberlain Limited Warranty period, if you are concerned that the Unit may be defective,
• remove and return the unit, freight paid to our service centre, address below or call our Customer Service Centre on the toll free number below and a Chamberlain technician will diagnose the problem and advise on the next action steps to take. Once the problem has been diagnosed subject to your rights under the Australian Consumer Law with respect to major failures, Chamberlain or its Dealer will provide you with:
repairs to the opener, Chamberlain will furnish replacement parts free of charge if non electrical or through the Professional Dealer if deemed to be of a technical nature. A service fee for on- site service may apply if the fault is not covered under this warranty
or policy.
• a replacement unit.
Repairs and replacement parts provided under this Chamberlain Limited Warranty is provided free of charge and is warranted for the remaining portion of the original warranty period.
This Chamberlain Limited Warranty provides benefits which are in addition to your other rights and remedies as a consumer.
Exclusions
If our service centre determines that a warranty claim has been made in respect of a failure or defect arising under or out of any exclusion detailed below such that the claim is not covered under this
Chamberlain Limited Warranty, we may, subject to your other rights and remedies as a consumer, charge you a fee to repair, replace and/or return the Unit to you.
Exclusions
This Chamberlain Limited Warranty does not cover any failure of, or defect in, the Unit due to:
1 non-compliance with the instructions regarding installation, operation, maintenance and testing of the Unit or of any product with which the Unit is used;
2 any attempt by a person other than a Professional Garage Door Dealer to repair or dismantle the Unit ;
3 tampering, neglect, abuse, wear and tear, accident, electrical storm, excessive use or conditions other than normal domestic use;
4 problems with, or relating to, the garage door or garage door hardware, including but not limited to the door springs, door rollers, door alignment or hinges; or
5 problems caused by electrical faults or replacement of batteries or light bulbs.
6 water or moisture ingress that causes corrosion or electrical malfunction.
7 corrosion caused by sea air if located near a waterway, beach etc.
8 fitment to a commercial door or in a commercial operating application.
NB: A General Purpose Outlet (GPO) ie: power point must be supplied by the consumer as this electrical fitting does not form a part of the unit (opener).
If this Chamberlain Limited Warranty does not apply, you may have rights available to you under the Australian Consumer Law.
Accessories Warranty:
Accessories supplied with the unit are warranted for 12 months from the date of installation.
Liability – Australia only
Except as set out in the Australian Consumer Law (being Schedule 2 of the Competition and Consumer Act 2010) (as amended, consolidated or replaced):
1 all other guarantees, warranties and representations in relation to the Unit or its supply are excluded to the extent that Chamberlain can lawfully exclude them; and
2 under no circumstances will Chamberlain be liable for consequential, incidental or special damages arising in connection with the use, or inability to use, the Unit, other than those which were reasonably foreseeable as liable to result from the failure.
Liability – New Zealand only
Except as set out in the Fair Trading Act 1986 and the Consumer Guarantees Act 1993 (as amended, consolidated or replaced):
1 all other guarantees, warranties and representations in relation to the Unit or its supply are excluded to the extent that Chamberlain can lawfully exclude them; and
2 under no circumstances will Chamberlain be liable for consequential, incidental or special damages arising in connection with the use, or inability to use, the Unit, other than those which were reasonably foreseeable as liable to result from the failure.
Note: We request that you retain your sales docket or invoice as proof-of-purchase and attach it to this manual to enable you to establish the date of purchase in the unlikely event of a warranty service being required. Chamberlain reserves the right to change the design and specifications of the Unit without prior notification. Some features or accessories of the Unit may not be available in certain markets or areas. Please check with your distributor. Chamberlain service centre contact details
Australia
Phone toll free 1800 638 234
Fax toll free 1800 888 121
75 Epping Road, North Ryde NSW
New Zealand
Auckland phone 09 477 2823
Phone toll free 0800 653 667
Fax toll free 0800 653 663
Email: customerservice@chamberlainanz.com
Website www.chamberlainanz.com
TM Trademark of The Chamberlain Group, Inc.
® Registered Trademark of The Chamberlain Group, Inc.
