CHAMBERLAIN LIMITED WARRANTY
HomEntry HE60R
Roller Door Operator
Chamberlain Australia Pty Limited / Chamberlain New Zealand Limited (Seller) warrants to the original purchaser of the Chamberlain HE60R Roller Door Operator (Unit) that it is free from defects in material and/or workmanship for a period of 2 YEARS from the date of first purchase from the Seller Please retain your proof-of-purchase in the unlikely event you require warranty service.
If, during the limited warranty period, the Unit fails due to defects in materials or workmanship Chamberlain will, provided the defective part or Unit is returned freight and insurance prepaid and well packaged to the nearest Chamberlain office or authorised installer, undertake to repair or, at its option, replace any defective part or Unit and return it to the Buyer at no cost. Repairs and replacement parts are warranted for the remaining portion of the original warranty period.
Limited warranty on motor
Chamberlain will furnish a replacement motor free of charge, if it is found to be defective. Labour costs may apply.
Where the Unit has been installed by an authorised installer, Chamberlain will furnish replacement parts free of charge through the authorised installer. A service fee for on-site service may apply. In-warranty service
During the warranty period, if the product appears as though it may be defective, call our toll free service before removal of the unit. A Chamberlain technician will diagnose the problem and promptly supply you with the parts for “do-it-yourself” repairs, or provide you with shipping instructions for a factory repair or replacement. If an authorised installer installed your unit you must call them for prompt on-site service.
If our service centre determines that a warranty claim has been made in respect of a failure or defect arising under out of any exclusion set out below, we may charge you a fee to repair and/or return the Unit to you.
Exclusions
This warranty does not cover any failure of the Unit due to:
1.non-compliance with the instructions regarding installation, operation, maintenance and testing of the Unit or of any product with which the Unit is used.
2.any attempt to repair, dismantle, reinstall or move the Product to another location once the Product is installed by any person other than an authorised installer.
3.tampering, neglect, abuse, wear and tear, accident, electrical storm, excessive use or conditions other than normal domestic use. This warranty does not cover any problems with, or relating to, the garage door or garage door hardware, including but not limited to the door springs, door rollers, door alignment or hinges, any problems caused by electrical faults, replacement of batteries or light bulbs or labour charges for reinstalling a repaired or replaced Units.
Liability – Australia only
Under no circumstances shall the Seller be liable for consequential, incidental or special damages arising in connection with the use, or inability to use, the Unit. In no event shall the Seller's liability for damages or injury arising from breach of law or contract or for negligence, exceed the cost of repairing or replacing the Unit or refunding the purchase price of the Unit.
Under Division 2 Part V of the Trade Practices Act, 1974, certain warranties and conditions (Implied Terms) are implied into contracts for the supply of goods or services if the goods or services are of a kind ordinarily acquired for personal, domestic or household use or consumption. Liability for breach of those Implied Terms cannot be excluded or limited and the limitations and exclusions above do not apply to the Implied Terms.
Except for the Implied Terms and the warranties set out above, the Seller excludes all warranties and conditions implied by statute, at law, in fact or otherwise.
Liability – New Zealand only
Except as set out in the Fair Trading Act 1986 and the Consumer Guarantees Act 1993:
(a)all other guarantees, warranties and representations in relation to the Unit or its supply are excluded to the extent that the Seller can lawfully exclude them; and
(b)under no circumstances shall the Seller be liable for consequential, incidental or special damages arising in connection with the use, or inability to use, the Unit, other than those which were reasonably foreseeable as liable to result from the failure.
NOTE: We request that you attach your sales docket or invoice to this manual to enable you to establish the date of purchase in the unlikely event of a service call being made.
Chamberlain reserves the right to change the design and specification without prior notification. Some features or accessories may not be available in certain markets or areas. Please check with your distributor.
Chamberlain service centres:
Australia
Phone toll free 1800 638 234
Fax toll free 1800 888 121
New Zealand
Auckland phone 09 415 4393
Phone toll free 0800 637 546
Fax toll free 0800 653 663
www.homentry.com.au
