Technical Information

 

Troubleshooting Guide

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Symptom

 

 

Cause(s)

 

 

Action(s)

 

 

 

 

 

 

 

Dimmer fader set to “0”

 

 

Increase the value of the dimmer channel

 

 

 

 

 

 

All color faders set to “0”

 

 

Increase the value of the color channels

 

 

Product does not light up

 

 

All colors in Static mode are set to “0”

 

 

Increase the values of the colors

 

 

 

 

No power

 

 

Verify external power circuit and wiring

 

 

 

 

 

 

 

 

 

 

 

 

Faulty internal power supply

 

 

Send unit for repair

 

 

 

 

 

Faulty main control board

 

 

 

 

 

 

 

 

 

 

 

 

 

 

One of the LEDs does

 

 

Faulty LED

 

 

 

 

 

 

 

 

 

Faulty LED module

 

 

Send unit for repair

 

 

not work

 

 

 

 

 

 

 

 

Faulty LED driver

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Two or more LEDs do

 

 

Faulty LED module

 

 

Send unit for repair

 

 

not work on a single

 

 

Faulty LED driver

 

 

 

 

module

 

 

 

 

 

 

 

 

 

The wrong LEDs light up

 

 

Wrong personality

 

 

Change the personality

 

 

when using DMX

 

 

Wrong DMX address

 

 

Change the DMX address

 

 

 

Circuit breaker/fuse

 

 

Excessive circuit load

 

 

Reduce total load placed on the electrical circuit

 

 

keeps tripping/blowing

 

 

Short circuit along the power wires

 

 

Check electrical wiring

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

No power

 

 

Check for voltage on outlet

 

 

Unit does not power up

 

 

Loose or damaged power cord

 

 

Check power cord

 

 

 

 

Blown fuse

 

 

Replace fuse

 

 

 

 

 

 

 

 

 

 

 

 

Faulty internal power supply

 

 

Send unit for repair

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Wrong DMX addressing

 

 

Check unit addressing

 

 

 

 

 

Damaged DMX cables

 

 

Check DMX cables

 

 

 

 

 

Wrong polarity on the controller

 

 

Check polarity switch settings on the controller

 

 

 

 

 

Loose DMX cables

 

 

Check cable connections

 

 

 

 

 

Non DMX cables

 

 

Use only DMX compatible cables

 

 

Unit does not respond to

 

 

Bouncing signals

 

 

Install terminator as suggested

 

 

 

 

 

 

 

Install an optically coupled DMX splitter before a

 

 

wired DMX or responds

 

 

 

 

 

 

 

 

 

Long cable / low level signal

 

 

long section of cable or right after the unit with

 

 

erratically

 

 

 

 

 

 

 

 

 

 

 

the strong signal

 

 

 

 

 

 

 

 

 

 

 

 

 

Too many units

 

 

Install an optically coupled DMX splitter after unit

 

 

 

 

 

 

#32

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Interference from AC wires

 

 

Keep DMX cables separated from power cables

 

 

 

 

 

 

 

or fluorescent/black lights

 

 

 

 

 

 

 

 

 

 

 

 

 

Faulty Display/Main/DMX interface board

 

 

Send unit for repair

 

 

 

 

 

Faulty Display/Main board

 

 

Send unit for repair

If you have technical problems after trying the solutions provided, contact

CHAUVET® Technical Support.

Legend™ 412 Series User Manual Rev. 5

-27-

Page 31
Image 31
Chauvet 412VW user manual Troubleshooting Guide, Symptom Causes Actions