Technical Information
Returns
Procedure
You must send the merchandise prepaid, in the original box, and with the original packing and accessories. CHAUVET® will not issue call tags.
Call CHAUVET® and request a Return Merchandise Authorization (RMA) number before shipping the product. Be prepared to provide the model number, serial number, and a brief description of the cause for the return.
Clearly label the package with an RMA number. CHAUVET® will refuse any product returned without an RMA number.
DO NOT write the RMA number directly on the box. Instead, write it on a properly affixed label.
Once you have received the RMA number, include the following information on a piece of paper inside the box:
•Your name
•Your address
•Your phone number
•The RMA number
•A brief description of the problem
Be sure to pack the product properly. Any shipping damage resulting from inadequate packaging will be the customer’s responsibility. FedEx packing or double boxing are recommended.
CHAUVET® reserves the right to use its own discretion to repair or replace returned product(s).
Contact Us | World Headquarters | United Kingdom & Ireland | ||
| CHAUVET® |
| CHAUVET® Europe Ltd. | |
| General Information |
| General Information |
|
| Address: | 5200 NW 108th Avenue | Address: | Unit 1C |
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| Sunrise, FL 33351 | Brookhill Road Industrial Estate | |
| Voice: | (954) |
| Pinxton, Nottingham, UK |
| Fax: | (954) |
| NG16 6NT |
| Toll free: | (800) | Voice: | +44 (0)1773 511115 |
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| Fax: | +44 (0)1773 511110 |
| Technical Support |
| Technical Support |
|
| Voice: | (954) | Email: | uktech@chauvetlighting.com |
| Fax: | (954) |
|
|
| Email: | tech@chauvetlighting.com |
|
|
| World Wide Web |
| World Wide Web |
|
|
| www.chauvetpro.com |
| www.chauvetlighting.co.uk |
Outside the U.S., United Kingdom, or Ireland, contact your distributor of record. Follow their instructions to request support or to return a product. Visit our website for contact details.
Legend™ 412 Series User Manual Rev. 5 |
