Contact
Procedure
In case you need to return a product or request support, follow the procedure below:
∙If you live in the US, contact CHAUVET® World Headquarters (see below).
∙If you live in the UK or Ireland, contact CHAUVET® Europe Ltd.(see below).
∙If you live in any other country, DO NOT contact CHAUVET®. Instead, contact your distributor of record. Refer to our Web site for contact details of distributors outside the US, United Kingdom, or Ireland.
CHAUVET®
Contact
Information
World Headquarters | United Kingdom & Ireland | ||
CHAUVET® |
| CHAUVET® Europe Ltd. | |
General Information | General Information | ||
Address: | 5200 NW 108th Avenue | Address: | Unit 1C |
| Sunrise, FL 33351 |
| Brookhill Road Industrial Estate |
Voice: | (954) |
| Pinxton, Nottingham, UK |
Fax: | (954) |
| NG16 6NT |
Toll free: | (800) | Voice: | +44 (0)1773 511115 |
|
| Fax: | +44 (0)1773 511110 |
Technical Support | Technical Support | ||
Voice: | (954) | Email: | uktech@chauvetlighting.com |
Fax: | (954) |
|
|
Email: | tech@chauvetlighting.com |
|
|
World Wide Web |
| World Wide Web | |
| www.chauvetlighting.com |
| www.chauvetlighting.co.uk |
Returning Products to
CHAUVET®
If you live outside the US, United Kingdom, or Ireland, contact your distributor of record and follow their instructions on how to return CHAUVET® products to them. Visit our Web site for contact details.
Call the corresponding CHAUVET® Tech Support office and request a Return Merchandise Authorization (RMA) number before shipping the product. Be prepared to provide the model number, serial number, and a brief description of the cause for the return.
You must send the merchandise prepaid, in its original box, and with its original packing and accessories. CHAUVET® will not issue call tags.
Clearly label the package with the RMA number. CHAUVET® will refuse any product returned without an RMA number.
Write the RMA number on a properly affixed label. DO NOT write the RMA number directly on the box.
Before sending the product, clearly write the following information on a piece of paper and place it inside the box:
∙Your name
∙Your address
∙Your phone number
∙RMA number
∙A brief description of the problem
Be sure to pack the product properly. Any shipping damage resulting from inadequate packaging will be your responsibility. As a suggestion, proper UPS packing or double- boxing is always a safe method to use.
CHAUVET® reserves the right to use its own discretion to repair or replace returned product(s).
Page 16 of 21 | Impulse™ 648 User Manual Rev. 6 |
