Chauvet CUBIX user manual Returns Procedure, Claims, Contact Information

Returns Procedure

The user must send the merchandise prepaid, in the original box, and with its original packing and accessories. CHAUVET® will not issue call tags.

Call CHAUVET® and request a Return Merchandise Authorization (RMA) number before shipping the fixture. Be prepared to provide the model number, serial number, and a brief description of the cause for the return.

The user must clearly label the package with a Return Merchandise Authorization (RMA) number. CHAUVET® will refuse any product returned without an RMA number.

DO NOT write the RMA number directly on the box. Instead, write it on a properly affixed label.

Once you have received the RMA number, please include the following information on a piece of paper inside the box:

∙Your name

∙Your address

∙Your phone number

∙The RMA number

∙A brief description of the problem

Be sure to pack the fixture properly. Any shipping damage resulting from inadequate packaging will be the customer’s responsibility. As a suggestion, proper UPS packing or double-boxing is always a safe method to use.

CHAUVET® reserves the right to use its own discretion to repair or replace returned product(s).

Claims

The carrier is responsible for any damage incurred during shipping to this product or any part that shipped with it. Therefore, if the received merchandise appears to have damages caused during shipping, the customer must submit the damage report and any related claims with the carrier, not CHAUVET®. The customer must submit the report upon reception of the damaged merchandise. Failure to do so in a timely manner may invalidate the customer’s claim with the carrier.

For other issues such as missing components or parts, damage not related to shipping, or concealed damage, the customer must make claims to CHAUVET® within seven (7) days of receiving the merchandise.

Contact Information

World Headquarters		United Kingdom & Ireland
CHAUVET®		CHAUVET® Europe Ltd.
General Information		General Information
Address:	5200 NW 108th Avenue	Address:	Unit 1C
	Sunrise, FL 33351	Brookhill Road Industrial Estate
Voice:	(954) 929-1115		Pinxton, Nottingham, UK
Fax:	(954) 929-5560		NG16 6NT
Toll free:	(800) 762-1084	Voice:	+44 (0)1773 511115
Technical Support		Fax:	+44 (0)1773 511110
Voice:	(954) 929-1115 (Press 4)	Technical Support
Fax:	(954) 756-8015
Email:	tech@chauvetlighting.com	Email:	uktech@chauvetlighting.com
World Wide Web		World Wide Web
	www.chauvetlighting.com		www.chauvetlighting.co.uk

Page 14 of 18 Cubix™ User Manual (Rev. 01a)