Return Procedure
Returned merchandise must be sent prepaid and in the original packing, call tags will not be issued. Package must be clearly labeled with a Return Merchandise Authorization Number (RMA #). Products returned without a RMA # will be refused. Call CHAUVET and request a RMA # prior to shipping the fixture. Be prepared to provide the model number, serial number and a brief description of the cause for the return. Be sure to properly pack fixture, any shipping damage resulting from inadequate packaging is the customer’s responsibility. CHAUVET reserves the right to use its own discretion to repair or replace product(s). As a suggestion, proper UPS packing or
If you are given an RMA #, please include the following information on a piece of paper inside the box:
1.Your name
2.Your address
3.Your phone number
4.RMA #
5.A brief description of the symptoms
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