Chauvet led par 38 tri-c, led par 38 tri-b General Troubleshooting, Claims, Return Procedure

General Troubleshooting

SYMPTOM

POSSIBLE CAUSE(S)

POSSIBLE ACTION(S)

Breaker/Fuse	Excessive circuit load	Check total load placed on the electrical circuit.
	Short circuit along the power wires	Check for a short in the electrical wiring (internal and/or
keeps blowing
		external)
Device does not	No power	Check for power on power outlet
power up	Loose power cord	Check power cord
	Wrong DMX addressing	Check Control Panel and unit addressing
	Damaged DMX cables	Check DMX cables
Fixture is not	Wrong polarity settings on the	Check polarity switch settings on the controller
responding to	controller
DMX	Loose DMX cables	Check cable connections
	Faulty DMX interface	Replace DMX input
	Faulty Main PCB	Replace Main PCB
	Non DMX cables	Use only DMX compatible cables
	Bouncing signals	Install terminator as suggested
Loss of signal	Long cable/Low level signal	Install amplifier right after fixture with strong signal
	Too many fixtures	Install an optically coupled DMX splitter after unit #32
	Interference from AC wires	Keep DMX cables separated from power cables or black
		lights

If you still have a problem after trying provided solutions, contact CHAUVET® Technical Support.

Return Procedure

Returned merchandise must be sent prepaid and in the original packing; call tags will not be issued. Package must be clearly labeled with a Return Merchandize Authorization Number (RMA #). Products returned without the RMA # will be refused.

Call CHAUVET® and request an RMA # prior to shipping the fixture. Be prepared to provide the model number, serial number and a brief description of the cause for the return. Be sure to pack fixture properly; any shipping damage resulting from inadequate packaging is the customer’s responsibility. FedEx packing or double-boxing are recommended.

CHAUVET® reserves the right to use its own discretion to repair or replace product(s).

If you are given an RMA #, please include the following information on a piece of paper inside the box:

1)Your name

2)Your address

3)Your phone number

4)The RMA #

5)A brief description of the symptoms

Claims

Damage incurred in shipping is the responsibility of the shipper; therefore, the damage must be reported to the carrier upon receipt of merchandise. It is the customer's responsibility to notify and submit claims with the shipper in the event that a fixture is damaged due to shipping. Any other claim for items such as missing component/part, damage not related to shipping, and concealed damage, must be made within seven (7) days of receiving merchandise.

LED PAR 38-Tri B&C User Manual 15 Rev. 2