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Reporting Security Problems in Cisco Products
Cisco is committed to delivering secure products. We test our products internally before we release
them, and we strive to correct all vulnerabilities quickly. If you think that you might have identified a
vulnerability in a Cisco product, contact PSIRT:
•Emergencies—security-alert@cisco.com
An emergency is either a condition in which a system is under active attack or a condition for
which a severe and urgent security vulnerability should be reported. All other conditions are
considered nonemergencies.
•Nonemergencies—psirt@cisco.com
In an emergency, you can also reach PSIRT by telephone:
•1 877 228-7302
•1 408 525-6532
Tip We encourage you to use Pretty Good Privacy (PGP) or a compatible product to encrypt any
sensitive information that you send to Cisco. PSIRT can work from encrypted information
that is compatible with PGP versions 2.x through 8.x.
Never use a revoked or an expired encryption key. The correct public key to use in your
correspondence with PSIRT is the one linked in the Contact Summary section of the Security
Vulnerability Policy page at thisURL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html
The link on this page has the current PGP key ID in use.
12 Obtaining Technical Assistance
Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco
Technical Support & Documentation website on Cisco.com features extensive online support
resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center
(TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact
your reseller.