Using an auto attendant
Using an auto attendant
Your system administrator may have set up an auto attendant for you to use to join conferences. Auto attendants simplify the way you can join conferences. An auto attendant presents you with a series of menus from which you can choose to:
join a conference
create a new conference
access other auto attendant menus
Calling an auto attendant
Your system administrator should provide you with information about which method you should use to call an auto attendant. There are typically three ways to call an auto attendant using your video endpoint. Using an:
IP address (for example, 10.2.123.123)
Host name (for example, hostname.companyname.com)
Standard E.164 number
Navigating the auto attendant menu
When you connect to the MCU, the main menu will display on your video screen, and you will hear the audio instructions.
You can navigate the auto attendant menu in two ways. Using:
Dual Tone Multi Frequency (DTMF)
Navigating the auto attendant using FECC
The remote control of your video endpoint will provide
Use the Up and Down arrows to highlight the option or item you require; use Right to make your selection. To return from a previous menu from a
To jump to the end of the menu if you are at the start, press Up. Similarly to jump to the start if you are at the end, press Down. A scroll bar in the bottom right of the auto attendant screen indicates where you are in the menu (the scroll bar only appears if the list of conferences is too long for the video screen). You can jump to the start from any point in the menu by pressing #2. Similarly, you can jump to the end from any point in the menu by pressing #8.
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