Cisco Systems 7971G-GE manual Message Description Possible Explanation and Action

Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone

			Status Menu
Table 7-2	Status Messages on the Cisco Unified IP Phone 7970 Series (continued)
Message		Description	Possible Explanation and Action
TFTP server not		The specified TFTP server could not be	• The DHCP server is not
authorized		found in the phone’s CTL.	configured properly and is not
			server the correct TFTP server
			address. In this case, update the
			TFTP server configuration to
			specify the correct TFTP server.
			• If the phone is using a static IP
			address, the phone may be
			configured with the wrong TFTP
			server address. In this case, enter
			the correct TFTP server address in
			the Network Configuration menu
			on the phone.
			• If the TFTP server address is
			correct, there may be a problem
			with the CTL file. In this case, run
			the CTL client and update the CTL
			file, making sure that the proper
			TFTP servers are included in this
			file.
TFTP timeout		TFTP server did not respond.	• Network is busy—The errors
			should resolve themselves when
			the network load reduces.
			• No network connectivity between
			the TFTP server and the
			phone—Verify the network
			connections.
			• TFTP server is down—Check
			configuration of TFTP server.
Timed Out		Supplicant attempted 802.1X	Authentication typically times out if
		transaction but timed out to due the	802.1X authentication is not
		absence of an authenticator.	configured on the switch.

	Cisco Unified IP Phone 7970G/7971G-GE for Cisco Unified Communications Manager 6.0
OL-12232-01		7-13