Obtaining Technical Assistance

Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support Website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.

Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco TAC engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)

EMEA: +32 2 704 55 55

USA: 1 800 553-2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—Your network is “down,” or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Cisco Multiband Wall-Mount Antenna (AIR-ANTM5560P-R)

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Cisco Systems AIR-ANTM5560P-R warranty Submitting a Service Request, Definitions of Service Request Severity
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AIR-ANTM5560P-R specifications

The Cisco Systems AIR-ANTM5560P-R is a robust and versatile antenna designed specifically for use with Cisco wireless access points. It is engineered to enhance the performance and coverage of wireless networks, particularly in challenging environments requiring robust connectivity solutions. This antenna operates within the 5GHz frequency band and is ideal for applications in enterprise-level environments, including offices, industrial sites, and educational institutions.

One of the standout features of the AIR-ANTM5560P-R is its dual-band support. It can effectively work with both 2.4 GHz and 5 GHz frequencies, providing flexibility in diverse wireless deployments. The antenna boasts a gain of 5 dBi at 5 GHz, which significantly improves the range and reliability of wireless signals. This high gain allows for better coverage in larger areas, making it an excellent choice for institutions with extensive premises.

The AIR-ANTM5560P-R employs a rugged design that withstands various environmental conditions, enabling it to be installed both indoors and outdoors. It incorporates weather-resistant materials, allowing it to function in different climates and regions, ensuring reliable performance regardless of the setting. Additionally, the antenna features a sleek, unobtrusive design, which minimizes its visual impact on the surroundings while maintaining effective wireless signals.

Cisco's AIR-ANTM5560P-R utilizes advanced MIMO (Multiple Input Multiple Output) technology, which maximizes throughput and improves performance in high-density environments. This technology allows multiple signals to be sent and received simultaneously, providing enhanced data rates and overall network efficiency. In high-traffic areas, MIMO can help alleviate congestion, improving the user experience for those connecting to the network.

Moreover, the antenna is designed for straightforward installation, featuring an integrated connector that allows for easy integration with compatible Cisco wireless access points. Its versatility is further enhanced by support for various mounting options, giving network installers the flexibility needed to choose the best position for optimal signal propagation.

In summary, the Cisco Systems AIR-ANTM5560P-R is an exceptional choice for organizations seeking a reliable, high-performance antenna to enhance their wireless networking capabilities. With its dual-band operation, advanced MIMO technology, durable construction, and easy installation, it stands out as a key component for ensuring robust and efficient wireless coverage in any enterprise environment.
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