Submitting a Service Request

Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support Website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco TAC engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)

EMEA: +32 2 704 55 55

USA: 1 800 553-2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—Your network is “down,” or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

12Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

•Cisco Marketplace provides a variety of Cisco books, reference guides, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL:

http://www.cisco.com/go/marketplace/

•Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:

http://www.ciscopress.com

Cisco 1803, Cisco 1802, Cisco 1801 specifications

Cisco Systems is a leader in networking and telecommunications technology, offering a wide range of routers designed to meet the needs of various business environments. Among their notable products are the Cisco 1800 Series routers, specifically the Cisco 1801, Cisco 1802, and Cisco 1803 models. These routers are engineered for small to medium-sized enterprises, delivering robust performance, security, and versatility.

The Cisco 1801 is a compact router that serves as a reliable solution for small branch offices. It features an integrated WAN port that supports both DSL and fixed T1 connections, making it ideal for organizations relying on various types of broadband access. It supports advanced security features, including stateful firewall capabilities and VPN (Virtual Private Network) support, providing a secure connection for remote workers.

Moving to the Cisco 1802, this model expands upon the features of the 1801 while introducing enhancements such as an increased number of interfaces. This router supports modular WAN interfaces, allowing for flexibility in connectivity options. This is essential for businesses that may need to adapt their network infrastructure as their demands evolve. The Cisco 1802 also includes advanced routing technologies, enabling improved performance for data-intensive applications and services.

The Cisco 1803 stands as the most advanced option in this series, designed to deliver higher capacity and faster processing capabilities. It incorporates multiple built-in Ethernet ports, which facilitate local area network (LAN) connectivity. A salient feature of the Cisco 1803 is its support for advanced QoS (Quality of Service) capabilities, ensuring that critical applications receive the necessary bandwidth to function optimally. Moreover, like its counterparts, it provides robust security features, ensuring that sensitive corporate data remains protected.

The entire Cisco 1800 Series is designed with energy efficiency in mind, which is crucial for businesses looking to reduce their carbon footprint. They also support Cisco’s Intelligent Network features, promoting seamless integration with existing network infrastructure. Overall, the Cisco 1801, 1802, and 1803 provide scalable and reliable networking solutions that cater to the growing demands of modern digital enterprises, emphasizing security, flexibility, and performance. Whether a small office or a branch of a larger organization, these routers deliver the critical capabilities necessary for efficient operation in today’s interconnected world.

Cisco Systems Cisco 1802, Cisco 1801, Cisco 1803 Obtaining Additional Publications and Information

Models: Cisco 1803 Cisco 1802 Cisco 1801