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Cisco Systems CSACS1121K9 Troubleshooting Autonomous Access Points

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CHAPTER

5-1

Cisco Aironet 1100 Series Access Point Hardware Installation Guide

OL-4309-07

Troubleshooting Autonomous Access Points

This chapter provides troubleshooting procedures for basic problems with the 1100 series autonomous

access point. For the most up-to-date, detailed troubleshooting information, refer to the Cisco Technical

Support and Documentation website at the following URL:

http://www.cisco.com/en/US/products/hw/wireless/tsd_products_support_category_home.html

Sections in this chapter include:

•Checking the Autonomous Access Point LEDs, page 5-2

•Checking Basic Settings, page 5-4

•Running the Carrier Busy Test, page 5-6

•Running the Ping or Link Test, page 5-7

•Resetting to the Default Configuration, page 5-7

•Reloading the Access Point Image, page 5-9

•Obtaining the Access Point Image File, page 5-11

•Obtaining the TFTP Server Software, page 5-11

Contents

Main Page CONTENTS Page Page Page Preface Audience Purpose Organization Conventions ix this manual. or loss of data. Related Publications Obtaining Documentation Cisco.com Product Documentation DVD Ordering Documentation Documentation Feedback Cisco Product Security Overview Reporting Security Problems in Cisco Products Product Alerts and Field Notices Obtaining Technical Assistance Cisco Support Website Locating the Product Serial Number Submitting a Service Request Definitions of Service Request Severity Obtaining Additional Publications and Information Page Overview Product Terminology Autonomous Access Points Lightweight Access Points Page Hardware Features Single Radio Operation Ethernet Port 1 2 3 5 6 4 LEDs Power Sources UL 2043 Certification Anti-Theft Features Network Examples with Autonomous Access Points Root Unit on a Wired LAN Repeater Unit that Extends Wireless Range Central Unit in an All-Wireless Network Workgroup Bridge Configuration Network Example with Lightweight Access Points Page Installing the Access Point Safety Information FCC Safety Compliance Statement General Safety Guidelines Warnings Unpacking the Access Point Package Contents Basic Installation Guidelines Access Point Layout and Connectors LEDs 1 2 3 5 6 4 Controller Discovery Process for Lightweight Access Points Deploying the Access Points on the Wireless Network Page 2-7 Cisco Aironet 1100 Series Access Point Hardware Installation Guide OL-4309-07 Chapter 2 Installing the Access Point Connecting the Ethernet and Power Cables Access Point Connecting the Ethernet and Power Cables Option 4 Figure 2-3 Access Point Power Options The access point power options are listed below: Power cord Universal power supply Connecting to an Ethernet Network with an Inline Power Source Connecting to an Ethernet Network with Local Power Powering Up the Access Point Page Mounting Instructions Overview Mounting on a Horizontal or Vertical Surface 1 4 43 3 42 Mounting on a Suspended Ceiling Page Mounting Above a Suspended Ceiling Using the Security Hasp Adapter Mounting on a Cubical Wall Partition Using the Desktop Holster Page Using the Cable Lock Feature Page 2.4-GHz Radio Upgrade for Autonomous Access Points Upgrade Overview Unpacking the Radio Removing the Back Cover Removing a 2.4-GHz Radio Installing a 2.4-GHz Radio Page Page Replacing the Back Cover Finding the Software Version Page Troubleshooting Autonomous Access Points Checking the Autonomous Access Point LEDs Page Checking Basic Settings Default IP Address Behavior Default SSID and Radio Behavior Enabling the Radio Interfaces SSID WEP Keys Security Settings Running the Carrier Busy Test Running the Ping or Link Test Resetting to the Default Configuration Using the MODE Button Using the Web Browser Interface Reloading the Access Point Image Using the MODE button Web Browser Interface Browser HTTP Interface Browser TFTP Interface Obtaining the Access Point Image File Obtaining the TFTP Server Software Page Troubleshooting Lightweight Access Points Guidelines for Using 1100 Series Lightweight Access Points Using DHCP Option 43 Checking the Lightweight Access Point LEDs Page Returning the Access Point to Autonomous Mode Using a Controller to Return the Access Point to Autonomous Mode Using the MODE Button to Return the Access Point to Autonomous Mode MODE Button Setting Obtaining the Autonomous Access Point Image File Obtaining the TFTP Server Software Page A Translated Safety Warnings Page B Declarations of Conformity and Regulatory Information Manufacturers Federal Communication Commission Declaration of Conformity Statement Tested To Comply With FCC Standards FOR HOME OR OFFICE USE VCCI Statement for Japa n IndustryCanada Canadian Compliance Statement Page Page Declaration of Conformity for RF Exposure Guidelines for Operating Cisco Aironet Access Points and Bridges in Japan Japanese Translation 03-5549-6500 Administrative Rules for Cisco Aironet Access Points in Taiwan All Access Points Chinese Translation Operation of Cisco Aironet Access Points in Brazil Access Point Models Regulatory Information Portuguese Translation Declaration of Conformity Statements Declaration of Conformity Statements for European Union Countries Page Page Page Page Page C Access Point Specifications Page Page Page D Channels and Maximum Power Levels Page E Priming Lightweight Access Points Prior to Deployment LWAPP Page Page F Configuring DHCP Option 43 for Lig htweight Access Points Overview Configuring Option 43 for 1000 Series Access Points Configuring Option 43 for 1100, 1130, 1200, 1240, and 1300 Series Access Points Page GLOSSARY A B C D E F G I M O P Q S T U W Page INDEX A B C O P R S