Product Documentation
•Release Notes for Cisco Customer Response Applications 3.0—Provides information about the End User License Agreement, information about upgrading from CRA 2.2(x), and descriptions of known problems.
http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_3_0/english/admn_app/rel note/index.htm
•Cisco Customer Response Applications Administrator Guide—Provides instructions for configuring and administering Cisco IP Interactive Voice Response (IVR) and Cisco IP Integrated Contact Distribution (ICD) applications using the Application Administration web interface.
http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_3_0/english/admn_app/cra admin.pdf
Documentation for Administrators and Application Developers
The following documentation will help you configure and use your product. You can access each document at this URL:
http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_3_0/english/admn_app/index.h tm
•Cisco Customer Response Applications Administrator Guide—Provides instructions for using the CRA Administration web interface to administer Cisco IP Interactive Voice Response (IP IVR), Cisco IP Integrated Contact Distribution (IP ICD), and Cisco IP Queue Manager (IP QM).
•Cisco Customer Response Applications Developer Guide—Written for application developers who will be creating and modifying scripts using the Cisco CRA Editor, this manual helps you develop a wide variety of interactive scripts using the Cisco CRA Editor.
•Cisco Customer Response Applications Editor Step Reference Guide—Helps you use the Cisco CRA Editor to develop Cisco CRA scripts, describes how to use each step in the Cisco CRA Editor, and contains tables that describe the properties of each step customizer window in the CRA Editor.
•Cisco Customer Response Applications Serviceability Guide—Explains Cisco CRA serviceability and provides instructions for monitoring, discovering, and troubleshooting the installed components of a Cisco CRA system, its subsystems, and its services.
•Cisco Customer Response Applications Database Schema—Describes how data is organized in Cisco CRA databases and provides detailed descriptions of the fields in each database table.
•Cisco Desktop Administrator User’s Guide —Provides in-depth information about using the Cisco Desktop Administrator software.
•Installation Guide—Cisco Desktop Product Suite 4.3 (ICD) —Provides instructions for installing and removing Cisco Desktop Product Suite applications.
•Service Information—Cisco Desktop Product Suite 4.3 (ICD) —Provides technical reference and troubleshooting information on Cisco Desktop Product Suite 4.3 (ICD).
•Setting Up Switched Port Analyzer for Monitoring and Recording IP-ICD Agents on the Cisco ICS 7750—Provides the set-up and configuration instructions for using the Switched Port Analyzer (SPAN) feature on the Cisco ICS 7750.
http://www.cisco.com/univercd/cc/td/doc/product/voice/ics/icsapps/icscra/cra30/icsspan.htm
Cisco Customer Response Applications 3.0 on the Cisco ICS 7750 Documentation Locator
