Cisco Systems OL-24541-01 manual Configuring Cisco IP Phone Service User Reports

C H A P T E R 7

Configuring Cisco IP Phone Service User Reports

CAR provides reporting capabilities for three levels of users:

•Administrators—Generate system reports to help with load balancing, system performance, and troubleshooting.

•Managers—Generate reports for users, departments, and QoS to help with call monitoring for budgeting or security purposes and for determining the voice quality of the calls.

•Individual users—Generate a billing report for their calls.

This chapter contains the following topics:

•Configuring Cisco IP Phone Services Reports, page 7-1

•Related Topics, page 7-2

•Additional Cisco Documentation, page 7-2

Note Depending on your job function, you may not have access to every report that is described in this chapter.

Configuring Cisco IP Phone Services Reports

Only CAR administrators can generate the Cisco Unified IP Phone Services report. You can generate a report that shows chosen Cisco Unified IP Phone services, the number of users who are subscribed to each of the chosen services, and the subscription percentage for each of the chosen services.

Use the following instructions to generate a report that shows the usage of one of the following specific Cisco Unified IP Phone services:

•Missed calls

•Received calls

•Placed calls

•Intercom calls

•Personal directory

•Corporate directory

•Extension mobility

Cisco Unified Communications Manager CDR Analysis and Reporting Administration Guide

OL-24541-01 7-1