Button | Function |
|
|
Forward/cfwd | Forwards all calls coming to your phone to a specified |
| number. |
|
|
GrPickup/grPick | Allows you to answer a call ringing on an extension by |
| discovering the number of the ringing extension. |
|
|
Hold | Places a call on hold. |
|
|
More | Accesses additional softkeys. |
|
|
Option | Enters a |
| all of the choices in that |
|
|
Park | Puts a call on hold a call at a designated “park” number. The |
| call is active until you unpark it, or the caller disconnects. |
| Must be configured by your Phone Administrator. |
|
|
Paste | Using the navigation button, highlight an item and press |
| Paste to place the item you copied. |
|
|
Pickup | Allows you to answer a call ringing on another extension by |
| entering the extension number. |
|
|
Play | Plays an item (for example, a ring tone). |
|
|
Redial | Displays a list of recently dialed numbers. |
|
|
Resume | Resumes a call that is on hold. |
|
|
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Button | Function |
|
|
Save | Saves your changes. |
|
|
Select | Selects the highlighted item on the LCD screen. |
|
|
Transfer/xfer | Performs a call transfer. |
|
|
Unpark | Disconnects a parked call. |
|
|
Y/N | Enters a submenu and when pressed, toggles between Yes |
| or No to enable or disable an option. |
|
|
Using Keypad Shortcuts
Use the keypad to enter the number of the menu or
3 Using Your SPA IP Phone
Placing or Answering Calls
To place or answer a call, do one of the following tasks:
•Pick up the receiver.
•Press the Speaker button.
•Press the Headset button.
•Press a line button. (Not applicable to SPA921)
Putting a Call on Hold
To put a call on hold, press the Hold button. A series of beeps indicates the call is on hold.
To resume the call, press the Resume soft key or the flashing red line button for the call. If you have multiple calls, all calls are put on hold except the active call.
Ending a Call
•If you are using the handset, hang up.
•If you are using the speakerphone, press the Speaker button.
•If you are using the headset, either press the Headset button (wired) or replace the receiver (wireless).
Transferring Calls
STEP 1 During an active call, or a call on hold, press Transfer/xfer.
STEP 2 Either enter the number to which you want to transfer the call or use the directory to choose a number.
STEP 3 Press Dial. The call is placed on hold and a new line is opened to dial the number.
STEP 4 To transfer the call without waiting for the other person to answer, press Transfer/xfer after the call begins to ring and hang up. If you hang up before the second call rings, the transfer fails and the first call is disconnected. If you misdial, press the line button again to receive a dial tone (not applicable to the SPA921/922).
STEP 5 To transfer after speaking privately to the other person, press Transfer/ xfer at any time during the conversation.
Redialing
Depending on your phone model and phone system setup, use one of the following methods:
•Press Redial to dial that last number that you called.
•To redial a
•Press the Setup button and then select Call History. You can then select any list, such as Missed Calls or Answered Calls, and you can press Dial to call any number on the list.
Adjusting Call Volume and Muting
To adjust the volume while you are on a call, press + on the Volume button to increase the volume, or press - to decrease the volume. Press Save.
Pressing the Volume button while not on a call adjusts the volume of the phone’s ringer.
To mute the phone microphone, speaker, or headset microphone, press the Mute button on the phone. The button lights red. Press the Mute button again to unmute.
Setting Do Not Disturb
Use the Do Not Disturb feature to prevent incoming calls from ringing your phone. If you have voice mail configured, incoming callers immediately reach voice mail. If voice mail is not configured, callers hear a busy signal or message.
To set Do Not Disturb, press the DND/dnd softkey on your phone. Depending on your phone, either press the Clr DND softkey or the
Placing a Three-Way Conference Call
STEP 1 Press the Conf button during an active call. The first call is placed on hold, a second line is opened, and you hear a dial tone.
STEP 2 Dial the second person’s telephone number.
STEP 3 Press the Conf button again. All three parties are connected in the conference call.
STEP 4 When you hang up, the conference call is ended.
NOTE If the Join soft key is available on your phone, press Join to keep the other parties in a call but disconnect yourself from the call.
Picking Up a Call
If the Pickup or Group Pickup feature is available on your phone, you can pick up a call that is ringing at another extension.
To pick up a call ringing at an extension in your group:
STEP 1 Press GrPickup/grPick. Depending on the number of ringing calls, the phone may display a list of extensions that have ringing calls.
STEP 2 If a list of calls appears, choose a call and press Dial.
To pick up a call ringing at any extension:
STEP 1 Press the Pickup button.
STEP 2 Enter the extension number of the ringing phone from which you are picking up the call and press Dial.
STEP 3 If a list of calls appears, choose a call and press Dial.
Accessing Voicemail
To access voicemail, press the Messages button on your phone. Your system administrator must configure your phone with the correct voicemail number so that pressing the Messages button automatically dials your voicemail system.
4 Where to Go From Here
Resource | Location |
|
|
Customer Support | www.cisco.com/go/smallbiz |
|
|
End User License Agreement | www.cisco.com/go/smallbiz |
|
|
Regulatory Compliance and | www.cisco.com/go/smallbiz |
Safety Information |
|
|
|
Warranty Information | www.cisco.com/go/smallbiz |
|
|
Cisco Partner Central site for Small | www.cisco.com/web/partners/sell/smb/ |
Business |
|
|
|
