Cisco Systems TN093 4.3 CreatingaFaxPreanswerService, 4.4 CreatinganIdentityforthePreanswerServiceforUsers

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ObjectworldCommunicationsCorp.•308LeggetDrive•Ottawa,ON•Canada•K2K1Y6•613‐599‐9698•F:613‐599‐7457•www.objectworld.com
4.3 CreatingaFaxPre‐answerService
Thefaxpre‐answerserviceisonlyrequiredifyouwanttoprovidevoiceandfaxonthesameincomingcallednumber.You
canskipthisstepifyouhaveseparateincomingnumbersforvoiceandfax.
Thefaxpre‐answerserviceperformsadatabase‘fetchdata’thatmatchestheoriginalcallednumber(representedas
Caller‐IDNumber)toanassociatedextension.Ifthereisnothingmatchingthecallednumberinthedatabaseortheservice
isnotabletoaccesstheODBCDatabase,theservicewilltransferthecalltotheoperator.The“Ringing(2rings).wav”
audiofileisavailableaspartofthisintegrationnote.
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TocreatethePre‐answerservice
1. Copythe“Ringing(2rings).wav”tothe
“C:\ProgramFiles\Objectworld\UCServer\Data\Users\00000000\Announcements\Shared”directoryontheUC
Serverplatform.
2. FromtheAdministrationServicesNavigationpane,navigatetotheSharedservicesfolder.
3. Right‐clickandselectNew>Service
4. NametheservicePre‐answer
5. Double‐clickonthenewlycreatedservicetoopentheServiceEditor
6. Createtheserviceasdefinedinthepictureabove.
4.4 CreatinganIdentityforthePre‐answerServiceforUsers
Thepre‐answerservicewillbeconfiguredforeachuser.Eachuserthatrequiresasinglenumberforbothvoiceandfaxwill
require‘PersonalBusinessAssistant’asthecallansweringmode.
Toverifythattheuserisconfiguredfor‘PersonalBusinessAssistant’callansweringmode
1. FromtheAdministrationNavigationpane,selectUsers.
2. Double‐clicktheuserthatyouwanttoassociatethepre‐answerserviceinthecontentpane.
3. SelecttheGeneraltab,andverifythattheCallAnsweringmodefortheuserisconfiguredasPersonalBusiness
Assistant.
Tocreateanidentityforpre‐answerservice
1. FromtheAdministrationNavigationpane,selectUsers.
T: