Cobra Electronics FRS132 Assistance, Warranty & Ordering, Product Service, Optional Accessories

Customer Assistance

Assistance, Warranty & Ordering

If you have any questions about operation or installing your new Cobra® product, or if you are missing parts… Please call Cobra® first! DO NOT RETURN THIS PRODUCT TO THE STORE! See customer service on page 2.

Product Service

For Products Purchased in Canada

For out of warranty service, ship prepaid this product to: AVS Technologies Inc., 2100 TransCanada Hwy S., Montreal, Quebec, H9P 2N4. We reserve the right to repair or replace the radio with an equivalent product. Please include the following information: Date of Purchase, Model Number, Dealer Purchased From, Dealer Address, Dealer Phone Number.

For Products Purchased in the U.S.A.

If your product should require factory service, please call Cobra® first before sending your radio. This will ensure the fastest turn-around time on your repair. You may be asked to send your radio to the Cobra® factory. It will be necessary to furnish the following to have the product serviced and returned.

1)For Warranty Repair include some form of proof-of-purchase, such as a mechanical reproduction or carbon of a sales receipt. If you send the original receipt, it cannot be returned; 2) Send the entire product; 3) Enclose a description of what is happening with the radio. Include a typed or clearly printed name and address of where the radio is to be returned; 4) Pack radio securely to prevent damage in transit. If possible, use the original packing material; 5) Ship prepaid and insured by way of a traceable carrier such as United Parcel Service (UPS) or First Class Mail to avoid loss in transit to Cobra® Factory Service, Cobra® Electronics Corporation, 6500 West Cortland Street, Chicago, Illinois 60707 USA; 6) If the radio is in warranty, upon receipt of your radio it will either be repaired or exchanged depending on the model. Please allow approximately 3 – 4 weeks before contacting Cobra® for status. If the radio is out of warranty, a letter will automatically be sent informing you of the repair charge or replacement charge. If you have any questions, please call 773-889-3087 for assistance.

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Limited 1-Year Warranty For Products Purchased in the Canada.

Your new Cobra® FRS is covered by a one (1) year replacement warranty. If any manufacturing defect becomes apparent in this product within one (1) year from the original date of purchase, it will be replaced. Please return the FRS radio to your dealer with original or copy of dated proof of purchase. This warranty does not cover damages due to careless handling, negligence, accident, abuse or failure to follow operating instructions. Alteration of this product or defacing of the serial number cancels all obligations of this warranty. This warranty gives you specified legal rights. Additional warranty rights may be provided by law in some areas.

Limited 1-Year Warranty For Products Purchased in the U.S.A.

Cobra® Electronics Corporation warrants that its Cobra® FRS radios, and the component parts thereof, will be free of defects in workmanship and materials for a period of one (1) year from the date of first consumer purchase. This warranty may be enforced by the first consumer purchaser, provided that the product is utilized within the U.S.A. Cobra® will, without charge, repair or replace, at its option, defective FRS radios, products or component parts upon delivery to the Cobra® Factory Service department, accompanied by proof of the date of first consumer purchase, such as a duplicated copy of a sales receipt. You must pay any initial shipping charges required to ship the product for warranty service, but the return charges will be at Cobra®’s expense, if the product is repaired or replaced under warranty. This warranty gives you specific legal rights, and you may also have other rights which may vary from state to state.

Exclusions: This limited warranty does not apply: 1) To any product damaged by accident; 2) In the event of misuse or abuse of the product or as a result of unauthorized alterations or repairs; 3) If the serial number has been altered, defaced, or removed; 4) If the owner of the product resides outside the U.S.A.

All implied warranties, including warranties of merchantability and fitness for a particular purpose are limited in duration to the length of this warranty. Cobra® shall not be liable for any incidental, consequential or other damages; including, without limitation, damages resulting from loss of use or cost of installation. Some states do not allow limitations on how long an implied warranty lasts and/or do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you. For products purchased outside the U.S.A., please contact your local dealer for warranty information.

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Optional Accessories

You can find accessories at your local Cobra® dealer, or in the U.S.A. you can order directly from Cobra.®

Ordering From Canada

Call 514-683-1771 for pricing.

For credit card orders:

Call 514-683-1771 (Press 1 from the main menu) 9:00 a.m. to 5:00 p.m. EST, Monday through Friday.

Make check or money order payable to:

AVS Technologies, Inc., 2100 Trans Canada Highway South Montreal, Quebec H9P 2N4

Ordering From U.S.

Call 773-889-3087 for pricing or visit www.cobra.com.

For credit card orders:

Call 773-889-3087 (Press 1 from the main menu) 8:00 a.m. to 6:00 p.m. CT, Monday through Friday.

Make check or money order payable to:

Cobra® Electronics, Attn: Accessories Dept., 6500 West Cortland Street, Chicago, IL 60707 USA

To order online: Please visit our website www.cobra.com

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