Common Troubleshooting
Problems
Possible Solutions
No Power
Music does NOT play or
Freezes
No sound after file transfer
MP3 Player not recognized
by the Computer
Video Conversion Error
*The power switch is located on the back of the unit, ensure that the switch is set to the "ON" position.
*The Battery level may be too low. Charge the unit.
*Make sure your WMA file(s) are not DRM protected.
*The file(s) are corrupted or damaged.
*Unsupported file format (ACC, WAV, M4A…Etc.)
*Unknown File (WMA file with DRM).
*Request DRM Time ( WMA file with DRM).
*Ensure that the headphones are attached securely to the player.
*Make sure your WMA file(s) are not DRM protected.
*Unsupported file format (ACC, WAV, M4A…Etc.)
*Check the connections.
*Switch USB ports
*Go into the player MP3 player “SETTINGS” and change the "Online Device" from Media Device to USB Disk.
*Ensure that the original file(s) plays on your computer. If not, then you will need to obtain the codec for that file(s).
*Unsupported format
If you are still having difficulty with your MP3 player, please contact Customer Care, Hours of operation,
