TROUBLESHOOTING
If you have a problem with this TV, please read the troubleshooting guide below and check our website at www.cobyusa.com for Frequently Asked Questions (FAQs) and firmware updates. If these resources do not resolve the problem, please contact Technical Support.
COBY Electronics Technical Support
Maspeth, NY 11378
Hours: Monday to Friday, 8:30
Saturday to Sunday, 9:00
Email: techsupport@cobyusa.com
Phone:
Web: www.cobyusa.com
There is no power to the device.
•Ensure that the Power Switch is physically set to the ON position.
•Ensure that the AC adapter cord is securely connected to the TV and the proper wall outlet.
There is no picture.
•Ensure that the TV set has been powered on and is set to the correct mode (TV or AV).
•Ensure that the connections between the player and the TV are secure and correct.
•Check if the connection cables are damaged.
The picture is noisy or distorted.
•Ensure that the video source is compatible with your TV (NTSC or PAL).
•If an antenna is in use, try repositioning it for better reception.
•Ensure that the AV cable is securely connected.
There is no sound or distorted sound.
•Ensure that the TV and/or AV device have been turned on and properly set up.
•Ensure that the TV and/or AV connections are secure and correct.
•If an antenna is in use, try repositioning it for better reception.
The remote control doesn’t work.
•Ensure that there are no obstacles between the remote and the player.
•Point the remote at the remote sensor on the main unit.
•Ensure that the batteries in the remote retain a charge and have been installed correctly.
•Try replacing the remote’s batteries.
The unit has malfunctioned.
•Unplug the TV and let it rest for 30 minutes, then reconnect the power. The restore function should reset the TV.
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