Compaq 2000 Troubleshooting

Chapter

Troubleshooting

This chapter provides information on the following topic s:

■ Troubleshooting problems that occur during UPS start

■ Troubleshooting problems that occur after UPS start

■ Repairing the UPS

Contents

Main Notice Contents About This Guide Chapter 1 Overview Chapter 2 Chapter 3 Operation Chapter 4 Configuration Chapter 5 Chapter 6 Troubleshooting Appendix A Regulatory Compliance Notices Appendix B Page About This Guide Text Conventions viii Compaq 2000 Series UPS Operation and Reference Guide Symbols in Text These symbols may be found in the text of this guide. They ha ve the following meanings. Symbols on Equipment These icons may be located on equipment in areas where hazardous conditions may exist. About This Guide ix x Compaq 2000 Series UPS Operation and Reference Guide Getting Help Compaq Technical Support About This Guide xi Compaq Website Compaq Authorized Reseller Overview 1-2 Compaq 2000 Series UPS Operation and Reference Guide Compaq 2000 Series UPS Models Table 1-1 2000 Series UPS Models Front Panels Overview 1-3 Rear Panels The 2000 Series UPS models feature the followin g rear panel configurations: 1-4 Compaq 2000 Series UPS Operation and Reference Guide Overview 1-5 Standard UPS Features 1-6 Compaq 2000 Series UPS Operation and Reference Guide Power Management Software Compaq Power Management Software Overview 1-7 Hardware Option Cards Compaq Multi-Server UPS Card 1-8 Compaq 2000 Series UPS Operation and Reference Guide Compaq Scalable UPS Card Compaq SNMP-EN Internal Adapter Network Transient Protector Overview 1-9 Warranties $25,000 Computer Load Protection Guarantee Pre-Failure Battery Warranty Installation 2-2 Compaq 2000 Series UPS Operation and Reference Guide Installation Requirements Item(s) not supplied with the UPS kit Tools Item(s) supplied with the UPS kit Software/Reference Material Before Starting the UPS Connecting the External Battery Module 2-4 Compaq 2000 Series UPS Operation and Reference Guide Connecting to the Communications Port Installation 2-5 Connecting the Network Transient Protector 2-6 Compaq 2000 Series UPS Operation and Reference Guide Starting the UPS Checking the Battery Recharge Date Label Installation 2-7 Connecting the UPS to Utility Power Connecting Devices to the UPS Powering up the UPS 2-8 Compaq 2000 Series UPS Operation and Reference Guide Installation 2-9 Completing the Installation 2-10 Compaq 2000 Series UPS Operation and Reference Guide Placing the UPS in Operate mode The Installation is Now Complete Operation 3-2 Compaq 2000 Series UPS Operation and Reference Guide Modes of Operation Standby Mode Operate Mode Configure Mode Operation 3-3 Front Panel Controls 3-4 Compaq 2000 Series UPS Operation and Reference Guide The front panel includes the following cont r ols and indicators: Operation 3-5 Front Panel Indicators Front Panel LEDs in the Standby and Operate Modes AC Input (LEDs 1-4) Table 3-1 AC Input LEDs Page Page 3-8 Compaq 2000 Series UPS Operation and Reference Guide Table 3-7 Overcurrent Protection Placing the UPS in Operate Mode Operation 3-9 Returning to Standby Mode 3-10 Compaq 2000 Series UPS Operation and Reference Guide Operation 3-11 Initiating a Self-test 3-12 Compaq 2000 Series UPS Operation and Reference Guide Audio Alarm Audio Alarm Conditions Operation 3-13 Silencing an Audio Alarm To silence an audio alarm, press the TEST/ALARM RESET button. Configuration 4-2 Compaq 2000 Series UPS Operation and Reference Guide Placing the UPS in Configure Mode Configuration 4-3 Configuration Parameters and their LED Indicators Figure 4-2. The front panel LED display and controls 4-4 Compaq 2000 Series UPS Operation and Reference Guide Table 4-1 Configuration Parameters/LED Indicators Configuration 4-5 Table 4-1 Configuration Parameters/LED Indicato rs 4-6 Compaq 2000 Series UPS Operation and Reference Guide Changing Configuration Parameters Configuration 4-7 Optimizing Battery Life by Matching the Utility Voltage 4-8 Compaq 2000 Series UPS Operation and Reference Guide Configuration 4-9 Table 4-2 Operating Ranges (VAC) - T2000 and T2000j Models Table 4-3 Operating Ranges (VAC) - T2000h and T2000h-NA Models Battery Maintenance 5-2 Compaq 2000 Series UPS Operation and Reference Guide Battery Maintenance 5-3 Charging Batteries When to Replace Batteries 5-4 Compaq 2000 Series UPS Operation and Reference Guide Pre-Failure Battery Warranty Obtaining a New Battery Module Battery Maintenance 5-5 Replacing an External Battery Module Step 1: Preparing the UPS To replace batteries with the UPS Off To replace batteries with the UPS in Operate mode (hot-swapping) 5-6 Compaq 2000 Series UPS Operation and Reference Guide Step 2: Removing the External Battery Module Battery Maintenance 5-7 Step 3: Installing a New Battery Module 5-8 Compaq 2000 Series UPS Operation and Reference Guide Step 4: Testing a New Battery Module Step 5: Disposing of Used Battery Modules Battery Maintenance 5-9 Care and Storage of Batteries Troubleshooting 6-2 Compaq 2000 Series UPS Operation and Reference Guide Troubleshooting During Start Table 6-1 Troubleshooting Guide (UPS Start) Troubleshooting 6-3 Troubleshooting After Start Table 6-2 Troubleshooting Guide (After Start) 6-4 Compaq 2000 Series UPS Operation and Reference Guide Table 6-2 Troubleshooting Guide (After Start) Troubleshooting 6-5 Repairing the UPS A Regulatory Compliance Notices Federal Communications Commission Notice A-2 Compaq 2000 Series UPS Operation and Reference Guide Class A Equipment Class B Equipment Regulatory Compliance Notices A-3 Declaration of Conformity for Products Marked with the FCC logo - United States Only Modifications Cables A-4 Compaq 2000 Series UPS Operation and Reference Guide Canadian Notice (Avis Canadien) Class A Equipment Class B Equipment European Union Notice Page A-6 Compaq 2000 Series UPS Operation and Reference Guide B Electrostatic Discharge B-2 Compaq 2000 Series UPS Operation and Reference Guide Grounding Methods C Specifications Physical Specifications Specifications C-3 Input Specifications Table C-3 Input Specifications Per Model C-4 Compaq 2000 Series UPS Operation and Reference Guide Output Specifications Table C-4 Output Specifications Per Model Specifications C-5 Table C-5 Output Specifications 2000 Series UPS Models C-6 Compaq 2000 Series UPS Operation and Reference Guide Overcurrent Protection Table C-6 Overcurrent Protection Per Model Battery Specifications Table C-7 Battery Specifications 2000 Series UPS Models Specifications C-7 Battery Runtime Table C-8 Estimated Battery Runtime (Minutes) C-8 Compaq 2000 Series UPS Operation and Reference Guide Environmental Specifications Table C-9 Environmental Specifications 2000 Series UPS Models Index Numbers and Symbols A B 2 Compaq 2000 Series UPS Operation and Reference Guide C Index 3 D E F 4 Compaq 2000 Series UPS Operation and Reference Guide G H I Index 5 J L M N 6 Compaq 2000 Series UPS Operation and Reference Guide O P Index 7 R S 8 Compaq 2000 Series UPS Operation and Reference Guide T U Index 9 V W