Compaq 5500 manual Using the World Wide Web, Preparing to Call Technical Support

Models: 5500

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Problem

Possible Cause

Solution

 

 

 

No sound from left

Speaker audio cable is

Make sure the speaker

speaker.

disconnected.

connection from the left-side

 

 

speaker is connected to the

 

 

rear of the right-side speaker.

 

 

 

 

Left speaker balance may

Select the Speaker icon

 

need to be adjusted.

located on your Windows

 

 

desktop and adjust the

 

 

left-right balance accordingly.

Monitor is

There is not enough air space

overheating.

to allow proper ventilation.

Leave at least 3 inches (76

mm)of ventilation space around the monitor, and do not place objects on top of the monitor.

Using the World Wide Web

Support services are available on the Internet through the Compaq Support Forum. You can either browse the postings as a guest, or register as a user and submit your own questions. Compaq responds to questions within one business day.

To access the Compaq Support Forum, go to the Compaq Web site at: http://www.compaq.com

Preparing to Call Technical Support

If you cannot solve a problem using the troubleshooting tips in this section, you may need to call technical support. Have the following information available when you call:

The monitor

Monitor model number

Serial number for the monitor

Purchase date on invoice

Conditions under which the problem occurred

Error messages received

Hardware configuration

Hardware and software you are using

Reference Guide

A–3

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Compaq 5500 manual Using the World Wide Web, Preparing to Call Technical Support