Compaq 8-EL manual Service & SUPPORT, CAREPAQ and Warranty Information

QuickSpecs

StorageWorks Fibre Channel SAN Switch 8-EL by Compaq

KEY FEATURES (continued)

Options

207104-B21: Multiple E-port Connectivity software option

167365-B21: Rack mount kit for 8- and 16-port SAN Switches

380561-B21: Short-Wave (500 meter) removable GBIC (single)

340412-B21: Long-Wave (10 km) removable GBIC (pair)

Warranty

Three year total; one-year on-site service, next business day response

Note: Certain restrictions and exclusions apply. Consult the Compaq Customer Support Center for details.

SERVICE & SUPPORT, CAREPAQ AND WARRANTY INFORMATION

Software Product Services

•Standalone telephone support

•Rights to new license version

•Media and documentation updates

Hardware Product Services

•Installation services

•On-site maintenance (includes warranty support)

•Response time upgrades during the warranty period

•Post-warranty coverage

•RAID setup and performance consulting via statement of work

For additional hardware installation and maintenance information, please refer to the URLs listed below:

http://www.compaq.com/services/carepaq/us/install/

http://www.compaq.com/services/carepaq/us/hardware/

Warranty Upgrade Options

•Response - Upgrade on-site response from next business day to same day 4 hours

•Coverage - Extend hours of coverage from 9 hours x 5 days to 24 hours x 7 days

•Duration - Select duration of coverage for a period of 1, 3, or 5 years

Note: Certain restrictions and exclusions apply. Consult the Compaq Customer Support Center for details.

DA-10647 North America — Version 7 — March 21, 2002 3