Compaq A3000 Help, The installation screen did not appear, The printer or scanner isn’t working

Help

Help

Your printer has been designed for ease of use. There may be occasions when you have questions or need general printing help. This section is designed to answer your most frequently asked questions. For additional help, press the Help button on the Printer Properties dialog.

The installation screen did not appear

1Make sure you click Cancel on any screens similar to in step 8 on page 7.

2Make sure the Compaq printer software CD is in your CD-ROM drive.

3 From the desktop, double-click My Computer. 4 Double-click the CD-ROM drive icon.

5 If necessary, double-click setup.exe.

6 Continue with in step 8 on page 7.

The printer or scanner isn’t working

Try the following:

>Check the USB cable. Is it securely plugged into the printer and your computer?

>Check the printer status:

a From the Start menu, click Settings Printers.

bFrom the Printers folder, double-click the icon for your printer. c From the Printer menu, make sure:

>Default Printer is selected.

>Pause Printing is not selected.

>If you have connected your printer to another device such as a fax machine, disconnect the printer from that device and connect the printer directly to your computer.

>Check the printer port:

aFrom the File menu of a software application, click Print or Printer Setup.

b In the Where area, make sure your printer port is set to USB.

Help

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