Compaq DA-10242 Service & Support, Carepaq And Warranty I Nformation, Software Product Services

QUICKSPECS

Compaq StorageWorks

Enterprise Backup Solution

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SERVICE & SUPPORT, CAREPAQ AND WARRANTY

INFORMATION

Software Product Services

•Standalone telephone support

•Rights to new license version

•Media and documentation updates

Hardware Product Services

•Installation services

•On-site maintenance (includes warranty support)

•Response time upgrades during the warranty period

•Post-warranty coverage

•RAID setup and performance consulting via statement of work

For additional hardware installation and maintenance information, please refer to the URLs listed below:

http://www.compaq.com/services/hardware/hw_installation.html

http://www.compaq.com/services/hardware/hw_maintenance.html

Note: These Web sites are available in English only.

Warranty Upgrade Options

•Response - Upgrade on-site response from next business day to same day 4 hours

•Coverage - Extend hours of coverage from 9 hours x 5 days to 24 hours x 7 days

•Duration - Select duration of coverage for a period of 1, 3, or 5 years

CarePAQ Information

Sample part numbers:

•FM-**XHW-36, 3 year, uplift to 5 x 9, Next Day Response

•FM-**4HR-36, 3 year, uplift to 5 x 9, 4-hour Response

•FM-**724-36, 3 year, uplift to 7 x 24, 4-hour Response ** represents a two digit product specific code

•CarePAQ is defined as an upgrade to the product warranty attribute, available for a specific duration and hours of coverage.

•CarePAQ is not available for less than the product’s warranty duration.

•CarePAQ is available for sale anytime during the warranty period for most products, but the commencement date will be the same as the Warranty Start Date (delivery date to end user customer). Proof of purchase may be required.

•CarePAQ services are prepaid.

For additional CarePAQ (hardware & software) information, as well as orderable part numbers, please refer to the URL listed below:

http://www.compaq.com/services/carepaq/index.html

Note: This Web site is available in English only.

Components

The following brick level options/components do not have individual CarePAQs. These items will be included in product CarePAQs into which they are installed.

Disk Drives	Tape Drives	CD/DVD ROM	SCSI Hubs in SBBs	Adapters
Bus Converters	Backplane RAID	Power Supplies	Cabling	Fans
	Controllers

Certain restrictions and exclusions apply. Consult the Compaq Customer Support Center for details. In Canada, consult the Product Information Centre at 1-888-88-COMPAQ.

DA-10242-02-009 — 11.15.2000