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Compaq NC8230, NW8240, NX8220 Selecting from the Tools Menu

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Troubleshooting

Maintenance and Service Guide 2–5

Selecting from the Tools Menu

Tabl e 2- 3

Tool s Me nu

Select To Do This

HDD Self Test options Run a quick or comprehensive self-test on any

hard drive in the system.

Battery Information View information about any battery packs in the

notebook.

Memory Check ■Run a self-test on memory modules in

the notebook.

■View information about memory modules

installed in the notebook.

Contents

Main Page Contents 1 Product Description 2 Troubleshooting 3 Illustrated Parts Catalog 4 Removal and Replacement Preliminaries Page Page 1.1 Fe at ur es Page Page 1.2 Resetting the Notebook 1.3 Pow er Man ag e me nt 1.4 External Components Tabl e 1-1 Front Components Right-Side Components Tabl e 1-2 Right-Side Components The external components on the left side of the notebook are shown below and described in Table1-3. Left-Side Component s Tabl e 1-3 Left-Side Components Tabl e 1-3 Left-Side Components Page Page Table 1-5 Standard Keyboard Components Page Table 1-6 Top Components, Part 1 Page Table 1-7 Top Components, Part 2 Page Tabl e 1- 8 Bottom Components 1.5 De si g n O ve rvi ew Troubleshooting 2.1 Computer Setup Accessing Computer Setup Restoring Computer Setup Defaults Selecting from the File Menu Selecting from the Security Menu Tabl e 2- 2 Security Menu Selecting from the Tools Menu Selecting from the Advanced Menu Tabl e 2- 4 Advanced Menu 2.2 Troubleshooting Flowcharts Tabl e 2-5 Troubleshooting Flowcharts Overview Page Flowchart 2.1Initial Troubleshooting 210 Maintenance and Service Guide Flowchart 2.2No Power, Part 1 Maintenance and Service Guide 211 Flowchart 2.3No Power, Part 2 Flowchart 2.4No Power, Part 3 Maintenance and Service Guide 213 Flowchart 2.5No Power, Part 4 214 Maintenance and Service Guide Flowchart 2.6No Video, Part 1 A YY Maintenance and Service Guide 215 Flowchart 2.7No Video, Part 2 216 Maintenance and Service Guide Flowchart 2.8Nonfunctioning Docking Device (if applicable) Maintenance and Service Guide 217 Flowchart 2.9No Operating System (OS) Loading Flowchart 2.10No OS Loading, Hard Drive, Part 1 Flowchart 2.11No OS Loading, Hard Drive, Part 2 Flowchart 2.12No OS Loading, Hard Drive, Part 3 Maintenance and Service Guide 221 Flowchart 2.13No OS Loading, Diskette Drive YY Flowchart 2.14No OS Loading, Optical Drive Flowchart 2.15No Audio, Part 1 224 Maintenance and Service Guide Flowchart 2.16No Audio, Part 2 Maintenance and Service Guide 225 Flowchart 2.17Nonfunctioning Device 226 Maintenance and Service Guide Flowchart 2.18Nonfunctioning Keyboard Maintenance and Service Guide 227 Flowchart 2.19Nonfunctioning Pointing Device 228 Maintenance and Service Guide Flowchart 2.20No Network/Modem Connection Illustrated Parts Catalog 3.1 Serial Number Location Page Page Page Page Page Page Page Page Page Page Page Page 3.3 Miscellaneous Plastics Kit 3.4 Miscellaneous Cable Kit 3.5 Mass Storage Devices Tabl e 3-4 Spare Part Number Information 3.6 Miscellaneous (Not Illustrated) Page 3.7 Sequential Part Number Listing Page Page Page Page Page Page Page Removal and Replacement Preliminaries 4.1 Tools Required 4.2 Service Considerations Plastic Parts Cables and Connectors 4.3 Preventing Damage to Removable Drives 4.4 Preventing Electrostatic Damage 4.5 Packaging and Transporting Precautions Use the following grounding precautions when packaging and transporting equipment: 4.6 Workstation Precautions Use the following grounding precautions at workstations: 4.7 Grounding Equipment and Methods Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. Other grounding equipment recommended for use in preventing electrostatic damage includes: Page Page Page 5.2 Disassembly Sequence Chart Section Description Disassembly Sequence Chart Page Page 5.4 Hard Drive Page Page Page 5.6 MultiBay II Device 5.7 External Memory Module Memory Module Spare Part Number Information Page Page 5.8 Bluetooth Board Page 5.9 Keyboard Keyboard Spare Part Number Information Keyboard Spare Part Number Information Page Page Page 5.10 Swit ch Cover Page Page Page 5.11 RTC Ba tter y Page Page Page Page Page 5.14 Processor Page 5.15 TPM Se curit y Card 5.16 Internal Memory Module Page 5.17 TouchPa d Page Page 5.18 Mini PCI Communi catio ns Card Mini PCI Communications Card Spare Part Number Information Page 5.19 Display Assembly Page Page Page 5.20 Top Cove r Page Page Page 5.21 Mod em Boa rd Page 5.22 System Boar d Page Page Page Page Page Page 5.23 System Board Frame Page Page Page 5.24 Push Button Modu le Page 5.25 Serial Connector Module Page 5.26 Audio Bo ard Page Specifications This chapter provides physical and performance specifications. Tabl e 6-1 Notebook Tabl e 6-1 Notebook Tabl e 6-2 15.4-inch, WSXGA, TFT Display Tabl e 6-3 15.4-inch, WXGA, TFT Display Tabl e 6-4 15.4-inch, UXGA, TFT Display Tabl e 6-5 Hard Drives Tabl e 6-5 Hard Drives Tabl e 6-6 Primary 8-cell, Li-Ion Battery Pack Tabl e 6-7 DVD-ROM Drive Tabl e 6-8 DVD/CD-RW Combo Drive Tabl e 6-8 DVD/CD-RW Combo Drive Tabl e 6- 9 DVD+RW/R and CD-RW Combo Drive Tabl e 6- 9 DVD+RW/R and CD-RW Combo Drive Page Table 6-11 System Interrupts Table 6-11 System Interrupts Page Page Page Table 6-13 System Memory Map Page Page Page Page Page Page Page Page B Power Cord Set Requirements 3-Conductor Power Cord Set General Requirements Country-Specific Requirements 3-Conductor Power Cord Set Requirements 3-Conductor Power Cord Set Requirements Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Index