Symptom | Check | Measures to take | |
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| • Do you live in an area where the water | The pH is subject to the region and the | |
| hardness is high? | quality of water. | |
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The pH level is | • Is the height of the domestic water outlet | Keep the height of the domestic water | |
outlet hose equal to or lower than 25 cm | |||
incorrect. | hose too high? | ||
from the bottom of the product. | |||
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| • Is the amount of draining water small? | In this case, please contact the After- | |
| Service Center. | ||
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| • Is the water being supplied actively? | Check the water supply valve. | |
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| • Is the power connected? | Check if the power cord is plugged into a | |
All operations were | 120V~ 60Hz outlet. | ||
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stopped suddenly |
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| In this case, please contact the After- | ||
while operating. | • Is water overflowing or leaking? | ||
Service Center. | |||
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| • In this case, please contact the After- | The amount of filtrated water decreases as | |
| Service Center. | the temperature of the water drops. | |
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| • Did the water flow out of the internal | Open the top cover to check where the | |
| water tank cover or from the inside of the | water is leaking, close the water supply | |
Water leaks. | product? | valve and contact the | |
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| Close the water supply valve and contact | ||
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| • Water leaks when extracting ionized water. | the | |
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| extraction stops automatically. | |
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| • Ionized water extraction automatically | There is insufficient water in the internal | |
| stops after 1 minute to prevent overflowing | ||
| water tank. In this case, use the water | ||
| by mistake. | ||
Did the extraction time | within 1~2 hours. | ||
Is the Low level indicator turned on? | |||
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exceed 1 minute? |
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• A white substance settles at the bottom | There is insufficient water in the internal | ||
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| water tank. In this case, use the water | ||
| when ionized water is left over. | ||
| within 1~2 hours. | ||
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| This is because of the separation of the | |
A white substance |
| calcium mineral in the water depending on | |
settles at the bottom | • Has the calcium ion in the water combined | the quality of the water. Although drinking | |
when ionized water | with the carbonic acid in the water? | the water is safe, if this symptom continues, | |
is left over. |
| ask your | |
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| the product. | |
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INGOthers BLESHOOTTROU
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