Troubleshooting

Problem

Installing

Software

Problems

Using Creative

PC-CAM 900

If you have a technical problem with this product, you may wish to consult our self- help tool “Knowledgebase” for online troubleshooting and solutions. Go to www.creative.com and select your region.

The setup program for Creative PC-CAM 900 does not run automatically after you insert the installation CD into the drive.

The AutoPlay feature in your Windows system may not be enabled.

To install the software from the CD:

1.Leave the installation CD in the CD-ROM drive.

2.Click Start →Run.

3.In the Run dialog box, click d:\ctrun\ctrun.exe.

4.Follow the instructions on the screen to complete the installation.

There is no USB port available to connect the USB cable.

Do one of the following:

❑Unplug the device currently connected

❑Add a self-powered USB hub

❑Add a PCI USB card

An application reports that the video driver is already in use, or that the camera cannot be found.

Do the following:

❑The camera module is not properly connected. To resolve this problem, ensure that the camera’s USB connector is inserted, and that the USB connector is enabled in the BIOS. Refer to your PC’s documentation for information on the BIOS.

❑Reinstall the video capture drivers and reboot.

❑Check that no other webcam is connected to your computer.

Troubleshooting B-1