
Frequently Asked Questions B-4 
About 
Recovery 
Screens
If an error occurs, you may see any one of the following diagrams, indicating the 
general nature of the problem.
Recovery Screen Likely Causes Suggested Action
❍Your player’s firmware may be 
corrupted.
❍Connect your device to your 
computer with the USB travel cable. 
Screen 2 (below) appears.
❍Visit www.creative.com for firmware 
updates. 
❍Contact Creative Customer 
Support Services for assistance.