Creative RFC 2364 appendix Appendix B - Troubleshooting, The Creative DSL 7410 POWER light is off

Installation Guide

Creative DSL USB 7410

RFC 2364

3.2Appendix B - Troubleshooting

This section provides you with troubleshooting information for solving problems that you may encounter during installation or normal use.

The Creative DSL 7410 POWER light is off -

Your Creative DSL 7410 is not properly powered by an external power source, check both ends of your Creative DSL 7410 USB cable connection to see if the USB cable is firmly plugged into both the PC and your Creative DSL 7410.

If the USB cable is plugged properly at both ends, try switching the USB cable to another USB port on your PC.

If switching the USB port does not resolve your POWER light issue, please contact Technical Support at (408)719-5179 for further assistance.

The POWER light is on but nothing else is happening -

Make sure that the RJ-11 phone cable is connected to the LINE jack of your Creative DSL 7410 and the other side of the phone cable is plugged into a wall phone jack with DSL service subscribed.

Verify the Network Settings as specified by your DSL Service Provider.

Check to see if your Creative DSL 7410 drivers have been properly installed. This can be verified by going through the following steps:

1.Click Start -> Settings -> Control Panel -> System -> Device Manager -> Network Adapters. Double-clickNetwork Adapters and you should see Creative DSL USB 7410 is listed.

2. If the Creative DSL 7410 has a sign in front of the device, this means that the drivers were not properly installed. To reinstall the drivers, first you must uninstall the driver. To do this, click Start -> Programs -> Creative -

>DSL -> Remove. A screen will pop up saying “Are you sure you want to uninstall the Creative DSL 7410 DS7410 driver and utilities?” Click Yes. At this time, your PC will reboot. Once your PC has rebooted, the driver will now have to be reinstalled. Refer back to Section 2.1 for further assistance.

21 of 32