Creative SB1380 manual Troubleshooting and Support, The Sound BlasterAxx SBX 8 does not power on

Troubleshooting and Support

This chapter provides solutions to issues that may be encountered during the installation or usage of your product.

1. The Sound BlasterAxx SBX 8 does not power on

The product is designed to be powered on by connecting to a PC/laptop via USB or through a physical power socket using its USB power adapter*.

If you are connected via USB, please ensure that the connected computer has recognized your product correctly. If not, please follow the steps below in order until the issue is corrected.

1.Tighten the USB connection at both ends of the cable

2.The USB cable may be faulty. Replace the cable with a working USB cable.

3.Your computer's USB port may be disabled, or faulty or requires a driver update. Check your computer's hardware device manager to determine the working status of your USB port. Enable your USB port and/or update its driver.

If the problem persists, connect the product to a different USB port.

If you are connected via a USB power adapter, please check that all cables are tightly connected and the power socket is turned on.

*USB power adapter available separately: DC 5V, 1A

2. No sound from headphones

Please check the following:

•Headphones are securely connected to the headphone jack

•Headphones is recognized as the output device in the Speakers/Headphones interface on the Sound BlasterAxx SBX 8 Control Panel.

3.There is no audio output from the SBX 8

Please check the following:

•Headphones are not connected to the product. Connecting headphones automatically mutes the product.

•Check the volume level of the product for the following:

nVolume mute LED on the touchscreen is not lighted.

nMaster volume slider on the touchscreen is not at 0 bars

nMaster volume and mute icon on the software is at the appropriate level.

nThe appropriate channel(s) and output types on the "Mixer" settings interface is not 0.

4.Unable to record using the built-in microphone

Please check the following:

•Microphone is not disabled or muted. That is, the microphone mute LED on the touchscreen is not lit.

•Microphone volume and the volume of other recording devices on the "Mixer" settings interface is not at 0.

•For Windows systems, navigate to "Control Panel > Sound > Recording" tab. Right-click on the recording endpoint to view its Properties. Ensure that the "Listen to this device" option is disabled.

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