Troubleshooting and Support

This chapter provides solutions to issues that may be encountered during the installation or usage of your product.

1. The Sound BlasterAxx SBX 8 does not power on

The product is designed to be powered on by connecting to a PC/laptop via USB or through a physical power socket using its USB power adapter*.

If you are connected via USB, please ensure that the connected computer has recognized your product correctly. If not, please follow the steps below in order until the issue is corrected.

1.Tighten the USB connection at both ends of the cable

2.The USB cable may be faulty. Replace the cable with a working USB cable.

3.Your computer's USB port may be disabled, or faulty or requires a driver update. Check your computer's hardware device manager to determine the working status of your USB port. Enable your USB port and/or update its driver.

If the problem persists, connect the product to a different USB port.

If you are connected via a USB power adapter, please check that all cables are tightly connected and the power socket is turned on.

*USB power adapter available separately: DC 5V, 1A

2. No sound from headphones

Please check the following:

•Headphones are securely connected to the headphone jack

•Headphones is recognized as the output device in the Speakers/Headphones interface on the Sound BlasterAxx SBX 8 Control Panel.

3.There is no audio output from the SBX 8

Please check the following:

•Headphones are not connected to the product. Connecting headphones automatically mutes the product.

•Check the volume level of the product for the following:

nVolume mute LED on the touchscreen is not lighted.

nMaster volume slider on the touchscreen is not at 0 bars

nMaster volume and mute icon on the software is at the appropriate level.

nThe appropriate channel(s) and output types on the "Mixer" settings interface is not 0.

4.Unable to record using the built-in microphone

Please check the following:

•Microphone is not disabled or muted. That is, the microphone mute LED on the touchscreen is not lit.

•Microphone volume and the volume of other recording devices on the "Mixer" settings interface is not at 0.

•For Windows systems, navigate to "Control Panel > Sound > Recording" tab. Right-click on the recording endpoint to view its Properties. Ensure that the "Listen to this device" option is disabled.

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Creative SB1380 manual Troubleshooting and Support, Sound BlasterAxx SBX 8 does not power on, No sound from headphones
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SB1380 specifications

The Creative SB1380, commonly known as the Sound Blaster Audigy Rx, is a powerful sound card designed to enhance your audio experience for gaming, music, and movies. This entry-level sound card from Creative offers an array of features and technologies that cater to both casual users and audio enthusiasts.

One of the standout features of the SB1380 is its high-definition audio playback, supporting 24-bit/192kHz output. This means that users can enjoy studio-quality sound, making it ideal for audiophiles who appreciate the finer details in music and soundscapes. The card is equipped with a 5.1 channel surround sound output, providing an immersive audio experience for gaming and movie watching.

The SB1380 comes with Crystalizer technology, which automatically restores the lost details in compressed audio formats. This feature is particularly valuable for users who listen to MP3s and streaming services, as it enhances the clarity and richness of the audio. Additionally, the card utilizes Smart Volume technology that ensures consistent audio levels, eliminating sudden volume spikes that can be jarring during playback.

Installation and compatibility are essential aspects for users considering the SB1380. The card features a simple plug-and-play design, making it easy to install on most PC systems. It is compatible with a wide range of operating systems, including Windows and Linux, ensuring that users can enjoy upgraded audio without compatibility issues.

For gamers, the SB1380 offers built-in support for headphone virtualization technology, allowing users to experience a realistic surround sound environment using standard headphones. This is enhanced by the SBX Pro Studio suite, which provides users with additional audio customization options, including equalizer settings and speaker configurations.

The card’s design is also worth noting, as it features an elegant and compact form factor, which fits easily into most PC cases. With its combination of advanced features, high-quality audio output, and user-friendly installation, the Creative SB1380 represents an excellent choice for those looking to improve their PC sound capabilities. Overall, it’s a solid option for anyone seeking to elevate their audio experience without breaking the bank.
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