Ethernet OEM Module Crestron eServer™ eServer Troubleshooting
TROUBLE POSSIBLE
CAUSE(S) CORRECTIVE ACTION
PWR LED does not
illuminate.
eServer is not
receiving power.
Confirm that power pack securely plugged
into outlet and that the connector is
properly attached to the eServer.
eServer does not
communicate with
PC.
Improper eServer/
PC cable
connections.
Verify cable connections with PC: proper
connector is used, cable in intact, and
connections are secure.
Improper terminal
emulator used.
Use Viewport (F4) from either SIMPL
Windows or VT Pro-e.
eServer does not
communicate with
Improper
addresses used.
Verify addresses via the Setup Menus
described in this Operations Guide.
LAN. Improper eServer/
LAN cable
connections.
Verify cable connections with LAN: proper
connector is used, cable in intact, and
connections are secure.
eServer does not
communicate with
the control system.
Improper SIMPL
Windows
programming.
Verify that the control system IP table is
properly set up. *
Improper
programming in the
eServer.
Verify that the static master table is
properly set up.
Periodic "Command
not implemented"
response appears
after entering valid
setup commands.
Handshaking
selected as a
communication
parameter.
Uncheck XON/XOFF and RTS/CTS check
boxes from the "Port Settings" dialog box.
Crestron e-control
web page is not
communicating to a
control system.
Various causes. Refer to the Troubleshooting section in
the latest version of the Software
Development Kit & CNX Gateway
Operations Guide (Doc. 5778).
* The IP address for a specific IP ID in the control system’s IP table must be set for the IP address used
by the eServer. The IP address at that same IP ID in the CEN-OEM’s static master table must be the
control system’s IP address.
Further Inquiries If after reviewing this Operations Guide for the eServer, you cannot locate specific
information or have questions, please take advantage of Crestron's award winning
technical support team by calling:
• In the US and Canada, call Crestron’s corporate headquarters at
1-888-CRESTRON [1-888-273-7876] or 1-201-767-3400.
• In Europe, call Crestron International at +32-15-50-99-50.
• In Asia, call Crestron Asia at +852-2341-2016.
• In Latin America, call Crestron Latin America at +5255-5093-2160.
• In Australia, call Crestron Pacific at +613-9480-2999.
For local support from exclusive Crestron factory-trained personnel in New Zealand
call Amber Technologies at +649-410-8382.
28 • Ethernet OEM Module: eServer™ Operations Guide - DOC. 8148