Troubleshooting
PROBLEM | CAUSE | SOLUTION | |
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| Liquid/Rice amounts were | Refer to page 11 | |
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Liquid boiled | Rice was not washed thoroughly | Certain rices need to be washed thoroughly prior to cooking. | |
Refer to page 9 for more information | |||
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over |
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Steam release was not inserted | Be sure that the steam release is in place before cooking | ||
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| Rice’s starch content is too high | You can add a pinch of salt or a drop of oil to your recipe to | |
| counteract the high starch content of your rice | ||
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Rice is | Water/Rice amounts were | Refer to page 11 | |
incorrect | |||
undercooked |
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or too hard/ | Wrong program selected | Refer to pages 6 and 11 for information and a chart of which | |
soft | |||
program should be selected for different types of grains | |||
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Rice is | Rice was not washed thoroughly | Certain rices need to be washed thoroughly prior to cooking. | |
Refer to page 9 for more information | |||
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scorched/ |
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Pan was not washed thoroughly | Be sure to clean your cooking pot thoroughly after each use. | ||
burned | |||
| after last use | Refer to page 9 for cleaning and care instructions | |
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| Steam release was not inserted | Be sure that the steam release is in place before cooking | |
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| Rice was kept on Keep Warm for | We do not suggest leaving rice in the cooker on Keep Warm for | |
| more than 12 hours. Note: For brown rice we do not suggest | ||
| over 12 hours | ||
Rice is dry | leaving on Keep Warm for more than 2 hours | ||
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| Rice was reheated | If your rice comes out too dry when reheated, add additional | |
| liquid to your cooking pot when reheating in the future | ||
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| Lid was not closed completely | Be sure the lid is closed completely during rice cooking | |
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| The Current Time was not set | Refer to page 6 for instructions on how to set the clock | |
| correctly | ||
Finish Time |
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did not | The Finish Time was not set | Refer to page 7 for instructions on how to set your Finish Time | |
function as | correctly | ||
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expected |
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A program that does not allow | Finish Time cannot be used with Steaming, Risotto, Soup or | ||
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| Finish Time was selected | Slow Cook | |
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The cooker | The unit is not plugged in | Be sure that unit is plugged in | |
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will not turn | The unit has malfunctioned and | Contact customer service at 1800 808 971 (AUST) | |
on | needs repair | 0800 435 000 (NZ) | |
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| There has been a power failure | Wait for your power to resume and try again | |
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| The power cord was not inserted | Be sure that the unit is plugged in. Since the cord is removable, | |
| correctly/has fallen out | it is important to be sure the plug is fully inserted at both ends | |
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The cooker |
| Be sure that your ingredients have been added to the cooking | |
turned itself | The unit has overheated | pot and that the cooking pot is in place. Wait a few minutes for | |
off |
| the unit to cool down and try again. | |
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| For most functions, the unit will automatically turn off after the | |
| The unit has finished cooking/ | programmed Keep Warm time has elapsed. For functions that | |
| Keep Warm | do not have Keep Warm, the unit will automatically turn off | |
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| after the cooking time has elapsed. This is normal | |
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